DHCPv6 client may fail to be assigned an IPv6 address

Article ID: 2711727 - View products that this article applies to.
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Symptoms

Your computer is connected to a network that supports IPv6 connections, but fails to be assigned an IPv6 address using DHCP. Your Internet Service Provider (ISP) may indicate you have a duplicate DHCPv6 DUID and point you to this article for resolution.

Resolution

In November 2012, Microsoft released updates on Windows Update to resolve this issue:

Windows 7 and Windows Server 2008 R2

The solution was released in this update http://support.microsoft.com/kb/2763523

Windows 8 and Windows Server 2012

The solution was released as part of this update http://support.microsoft.com/kb/2770917 



Note:
If you cannot install these updates or you are using Windows Vista or Windows Server 2008, you can still use the solution below to resolve the issue. 

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.


Fix it for me



To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50875


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

Delete the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TCPIP6\Parameters\Dhcpv6DUID and reboot the computer. To do this, perform the following steps: 
  1. Open Registry Editor
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TCPIP6\Parameters
  3. Right click and delete the entry named Dhcpv6DUID
  4. Reboot the computer
NOTE: Please ensure that you make a backup of the registry / affected keys before making any changes to your system.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2711727 - Last Review: February 27, 2013 - Revision: 7.0
Applies to
  • Windows Vista Ultimate
  • Windows Vista Home Basic
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Service Pack 1
  • Windows Server 2008 Service Pack 2
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Standard
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Service Pack 1
  • Windows 7 Ultimate
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbfixme kbmsifixme KB2711727

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