You can't manage service settings for instant messaging and online meetings in the Office 365 for small businesses (pre-upgrade)

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Article ID: 2711766 - View products that this article applies to.

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PROBLEM

In Office 365 for small businesses (pre-upgrade), you try to perform one of the following actions in the Office 365 pre-upgrade portal:
  • Locate the service settings for instant messaging and online meetings
  • Turn on or turn off external communication
  • Manage or set up dial-in conferencing
  • Set viewing permissions for online presence
However, you receive one of the following error messages:
  • Sorry, We're setting Lync up. Please try again later. If the problem doesn’t go away, please contact us through the Office 365 Community.
  • Sorry we can't turn external communication off at the moment.
  • Sorry! We haven’t been able to complete your request because of service issues. Please try again in a little while.
  • Sorry, we’re setting up Lync for you.
This issue occurs because the Office 365 pre-upgrade portal can't connect to the Microsoft Lync Online service for your company to obtain the service settings for instant messaging and online meetings.

SOLUTION

Wait several minutes, and then try again. If the problem continues after 24 hours, contact Support through the Office 365 Community.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2711766 - Last Review: March 1, 2013 - Revision: 4.0
Applies to
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Lync Online
Keywords: 
vkbportal107 o365 o365p pre-upgrade o365062011 KB2711766

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