You can't manage service settings for instant messaging and online meetings in the Office 365 for small businesses (pre-upgrade)

Article ID: 2711766 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

In Office 365 for small businesses (pre-upgrade), you try to perform one of the following actions in the Office 365 pre-upgrade portal:
  • Locate the service settings for instant messaging and online meetings
  • Turn on or turn off external communication
  • Manage or set up dial-in conferencing
  • Set viewing permissions for online presence
However, you receive one of the following error messages:
  • Sorry, We're setting Lync up. Please try again later. If the problem doesn’t go away, please contact us through the Office 365 Community.
  • Sorry we can't turn external communication off at the moment.
  • Sorry! We haven’t been able to complete your request because of service issues. Please try again in a little while.
  • Sorry, we’re setting up Lync for you.
This issue occurs because the Office 365 pre-upgrade portal can't connect to the Microsoft Lync Online service for your company to obtain the service settings for instant messaging and online meetings.
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SOLUTION

Wait several minutes, and then try again. If the problem continues after 24 hours, contact Support through the Office 365 Community.
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2711766 - Last Review: March 1, 2013 - Revision: 4.0
Applies to
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Lync Online
Keywords: 
vkbportal107 o365 o365p pre-upgrade o365062011 KB2711766
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