Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

Consider the following scenario:

  • You use Microsoft Exchange Troubleshooting Assistant (ExTRA.exe) to troubleshoot performance issues on a Microsoft Exchange Server 2010 server.

  • You select a scheduled task for a data collection in Exchange Troubleshooting Assistant.

In this scenario, only the Variables.txt file is generated in the data folder after the scheduled data collection.

Cause

This issue occurs because the ExTRA.exe process does not define the application path and the configuration file path in the command line that is submitted to the task scheduler.

Resolution

To resolve this issue, install the following update rollup:

2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about Microsoft Exchange Analyzers, go to the following Microsoft website:

General information about Microsoft Exchange Analyzers

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×