ExTRA.exe does not collect data if you select a scheduled task for a data collection in an Exchange Server 2010 environment

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Article ID: 2712001 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You use Microsoft Exchange Troubleshooting Assistant (ExTRA.exe) to troubleshoot performance issues on a Microsoft Exchange Server 2010 server.
  • You select a scheduled task for a data collection in Exchange Troubleshooting Assistant.
In this scenario, only the Variables.txt file is generated in the data folder after the scheduled data collection.

Cause

This issue occurs because the ExTRA.exe process does not define the application path and the configuration file path in the command line that is submitted to the task scheduler.

Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about Microsoft Exchange Analyzers, go to the following Microsoft website:
General information about Microsoft Exchange Analyzers
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2712001 - Last Review: December 14, 2012 - Revision: 6.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2712001

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