Microsoft Exchange RPC Client Access service crashes when you run the New-MailboxExportRequest cmdlet in an Exchange Server 2010 environment

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Article ID: 2712595 - View products that this article applies to.
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Symptoms

Assume that you have an environment that has Update Rollup 5 for Microsoft Exchange Server 2010 Service Pack 1 or a later-version update rollup installed. When you run the New-MailboxExportRequest cmdlet, the operation fails, and the Microsoft Exchange RPC Client Access service crashes. Additionally, the following event is logged on the Exchange Server 2010 Client Access server:
Log Name: Application
Source: MSExchange Common
Date: Date
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer: Computer
Description:
Watson report about to be sent for process id: Process ID, with parameters: E12, Build Type, Version Number, M.E.RpcClientAccess.Service, M.E.Data.Storage, M.E.D.S.AcrPropertyBag.FlushChanges, System.InvalidOperationException, XXXX, Version Number.
ErrorReportingEnabled: True

Note
When this issue occurs, the service automatically restarts. However, Microsoft Outlook in online mode experiences a temporary operation failure or changes to offline mode.

Cause

This issue occurs because Exchange server does not catch an InvalidOperationException exception that occurs when Exchange server prepares messages for copy operations.

Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the New-MailboxExportRequest cmdlet, go to the following Microsoft website:
General information about the New-MailboxExportRequest cmdlet
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2712595 - Last Review: December 14, 2012 - Revision: 4.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2712595

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