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Microsoft Exchange RPC Client Access service crashes when you run the New-MailboxExportRequest cmdlet in an Exchange Server 2010 environment

Article ID: 2712595 - View products that this article applies to.

Symptoms

Assume that you have an environment that has Update Rollup 5 for Microsoft Exchange Server 2010 Service Pack 1 or a later-version update rollup installed. When you run the New-MailboxExportRequest cmdlet, the operation fails, and the Microsoft Exchange RPC Client Access service crashes. Additionally, the following event is logged on the Exchange Server 2010 Client Access server:

Log Name: Application
Source: MSExchange Common
Date: Date
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer: Computer
Description:
Watson report about to be sent for process id: Process ID, with parameters: E12, Build Type, Version Number, M.E.RpcClientAccess.Service, M.E.Data.Storage, M.E.D.S.AcrPropertyBag.FlushChanges, System.InvalidOperationException, XXXX, Version Number.
ErrorReportingEnabled: True

Note When this issue occurs, the service automatically restarts. However, Microsoft Outlook in online mode experiences a temporary operation failure or changes to offline mode.

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Cause

This issue occurs because Exchange server does not catch an InvalidOperationException exception that occurs when Exchange server prepares messages for copy operations.

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Resolution

To resolve this issue, install the following update rollup:

2785908

(http://support.microsoft.com/kb/2785908/ )

Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the New-MailboxExportRequest cmdlet, go to the following Microsoft website:

General information about the New-MailboxExportRequest cmdlet

(http://technet.microsoft.com/en-us/library/ff607299.aspx)

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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