Microsoft Reader: Cannot Read an eBook That You Purchased Online

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Article ID: 271271 - View products that this article applies to.
This article was previously published under Q271271
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When you open an eBook that you purchased online in Microsoft Reader for the Pocket PC, you may experience either of the following symptoms:
  • You can view the title page, but all other pages are blank.
  • You receive an invalid format error message when you attempt to read beyond the first page.
You may also see an error message similar to the following:
The following error occured. 0x80004005 (-2147467259) OKAY - fatal error occured.


This issue occurs because Microsoft Reader for the Pocket PC does not support the latest security technology for eBooks. The latest security innovations prevent eBook piracy, and require server-based activation.

At this time, only Microsoft Reader version 1.5 for desktop and laptop computers supports the latest security technology for eBooks.


To resolve this issue, obtain a software update for Microsoft Reader for the Pocket PC when a software update becomes available from Microsoft.

For information about software that is available for the Pocket PC, visit the following Microsoft Web site:


Microsoft has confirmed that this is a problem in Microsoft Reader for the Pocket PC, version 1.0.


For additional information about how to resolve this issue when you attempt to open a purchased eBook on a desktop computer, click the article number below to view the article in the Microsoft Knowledge Base:
271300 Microsoft Reader Error Message: Unhandled Exception 0xC0000005: AV


Article ID: 271271 - Last Review: May 11, 2001 - Revision: 1.0
  • Microsoft Reader 1.0 for the Pocket PC
kbdisplay kberrmsg kbprb KB271271
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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