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Email remains in the Outbox when the StrictAccountOrder registry value is non-zero

Article ID: 2713772 - View products that this article applies to.

Symptoms

When you send an e-mail message using Simple MAPI, the e-mail message does not get immediately sent. Instead, it remains in your Outbox until a Send/Receive operation occurs in Outlook.

Note: Sending an e-mail message using Simple MAPI is done when you use an application other than Outlook to initiate the sending operation. For example, you right-click a file on your desktop, select Send To and then click Mail Recipient.

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Cause

This problem occurs when both of the following items are true:

You are using an Online mode (not Cached mode) profile for your Microsoft Exchange Server mailbox.
You have the following data configured in the Windows Registry.

Outlook 2013, Outlook 2010 or Outlook 2007

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\MailSettings
DWORD: StrictAccountOrder
Value: 1

Note, in the above registry key path, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007)

Outlook 2003

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\Common\MailSettings
DWORD: StrictAccountOrder
Value: 1

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Resolution

To resolve this problem, use one of the following solutions.

Use a Cached mode profile for your Microsoft Exchange Server mailbox

Please see the following article in the Microsoft Knowledge Base for details on creating a new Outlook profile.

829918 How to create and configure an email profile in Outlook 2010, Outlook 2007, and Outlook 2003
http://support.microsoft.com/kb/829918/EN-US
(http://support.microsoft.com/kb/829918/EN-US)
Change the value of StrictAccountOrder in the registry to zero (0)

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows

To have us change the value of StrictAccountOrder in the registry for you, go to the "Fix it for me" section. If you prefer to change the value yourself, go to the "Let me fix it myself" section .

Fix it for me
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To change the value of StrictAccountOrder in the registry automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8, Windows 7
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Fix this problem
(http://go.microsoft.com/?linkid=9830948)

Microsoft Fix it 20098
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For Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003
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Fix this problem
(http://go.microsoft.com/?linkid=9817743)

Microsoft Fix it 55007
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Notes
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- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
- We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me
  (http://blogs.technet.com/fixit4me/)
  " blog or send us an email
  (mailto:fixit4me@microsoft.com?Subject=KB)
  message.
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Let me fix it myself
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1. Start Registry Editor.
2. Locate and select the following registry subkey:
  
  Outlook 2013, Outlook 2010 or Outlook 2007
  
  Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\MailSettings
  
  Note, in the above registry key path, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007)
  
  Outlook 2003
  
  Key: HKEY_CURRENT_USER\Software\Microsoft\Office\Common\MailSettings
3. Double-click the StrictAccountOrder DWORD value.
4. Change the value from 1 to 0 and then click OK.
5. Exist Registry Editor.
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Start Outlook and then either click Send/Receive or press F9.

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More information

The StrictAccountOrder registry value was first introduced in Outlook 2002. Please see the following article for additional details on this registry value.

319820 OL2002: You Receive an NDR When You Use a Simple MAPI Program to Send a Message
http://support.microsoft.com/kb/319820/EN-US

(http://support.microsoft.com/kb/319820/EN-US)

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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