Article ID: 2714467 - View products that this article applies to.
When Exchange Online users try to recover an email item that was deleted more than 14 days ago, they discover that they can't do so.
By default, the period in which deleted items are available for recovery in Exchange Online is 14 days. After 14 days, these items are no longer available in the Recover Deleted Items folders in Microsoft Outlook or in Microsoft Outlook Web App.
To increase the deleted item recovery (Single Item Recovery) period for all users from the default 14 days to the 30-day maximum, follow these steps:
To recover items that were deleted more than 30 days agoIf you want to recover items for a period of more than 30 days, you must use Litigation Hold.
However, be aware that although Deleted Item retention and Litigation Hold are similar, they are not the same thing.
Specifically, Litigation Hold is an option that is inaccessible to the user. For recovery of deleted items that have aged past 30 days, an Exchange Online admin (who is a member of the Discovery Management Role Group) must perform a discovery search to recover the items.
If you want to implement deleted item recovery for a period of more than 30 days, it's best to use a combination of the following options:
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