The Save As dialog box may intermittently not be displayed when you try to download a file in Internet Explorer 9

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Article ID: 2715453 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You use Windows Internet Explorer 9 to browse a webpage.
  • You click a link on the webpage to download a file, and then a new blank window or tab opens.
  • You click Save As in the download dialog box.

In this scenario, the Save As dialog box may intermittently not be displayed.

CAUSE

This problem occurs because of a race condition between the operation that opens the Save As dialog box and the operation that closes the new blank window or tab.

RESOLUTION

To resolve this problem, install this update.

Security update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, visit the following Microsoft website:
http://update.microsoft.com
For more technical information about the most recent cumulative security update for Internet Explorer, visit the following Microsoft website:
http://www.microsoft.com/technet/security/current.aspx
Note This update was first included in security update 2699988.

For more information about the security update, click the following article number to view the article in the Microsoft Knowledge Base:
2699988 MS12-037: Cumulative security update for Internet Explorer: June 12, 2012

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2715453 - Last Review: June 13, 2012 - Revision: 1.0
APPLIES TO
  • Windows Internet Explorer 9
Keywords: 
kbqfe kbfix kbbug kbexpertiseinter kbsurveynew KB2715453

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