HTML Messages with Pictures Do Not Print Correctly After You Install Internet Explorer 5.5 SP1 or 6.0

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This article was previously published under Q271562

SYMPTOMS

When you print a HTML message with pictures from the Internet in Microsoft Outlook 2000, the pictures may not print correctly or may not print at all. This issue typically occurs after you install Internet Explorer version 5.5 Service Pack 1 (SP1) or Internet Explorer version 6.0.

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RESOLUTION

To resolve this issue, obtain the latest service pack for Internet Explorer 6.0. If you are running Internet Explorer 5.5, obtain and install the following hotfix.

Note You will also need the supported fix for Outlook 2000.

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Internet Explorer 6.0

To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548 (http://support.microsoft.com/kb/328548/EN-US/ ) How to Obtain the Latest Internet Explorer 6 Service Pack

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English-language version of this fix should have the following file attributes or later:

   Date       Time     Version       Size            File name    Platform
   -----------------------------------------------------------------------
   02-27-2002 12:42:50 6.0.2714.2700 2,754,048 bytes Mshtml.dll   x86

A version of Mshtml.dll exists for Internet Explorer 5.5 SP1; however, this is no longer a supported product. The English-language version of this fix should have the following file attributes or later:

   Date       Time     Version        Size            File name    Platform
   -----------------------------------------------------------------------
   04-25-2001 12:13:56 5.50.4616.2500 2,746,128 bytes Mshtml.dll  x86

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Outlook 2000

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English-language version of the package available for this Microsoft Office 2000 SR-1 fix should have the following file attributes or later:

   Date       Time     Version       Size            File name     
   --------------------------------------------------------------
   06-26-2001 18:29:00 5.0.2919.6304 2,559,688 bytes Out2ksec.exe

After the hotfix is installed, the following files will have the listed attributes or later:

   Date       Time     Version    Size            File name     
   ----------------------------------------------------------
   04-06-2001 19:17:34 9.0.0.5205 5,328,946 bytes Outllib.dll
   04-06-2001 19:18:36 9.0.0.5205 1,675,315 bytes Outllibr.dll

For more information about how to download this fix, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=96DF48A9-7638-429E-816E-35F16F6528CA&displaylang=EN (http://www.microsoft.com/downloads/details.aspx?FamilyID=96DF48A9-7638-429E-816E-35F16F6528CA&displaylang=EN)

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STATUS

Microsoft has confirmed that this is a problem in Outlook 2000, Internet Explorer 5.5 SP1, and Internet Explorer 6.0. This problem was first corrected in Internet Explorer 6 Service Pack 1.

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