Article ID: 2716965 - View products that this article applies to.
When attempting to using System Center 2012 Configuration Manager to Remote Control a system, the connection fails. The Remote Control log and CmRcService.log indicate the following failure:
“WT_CompleteIO failed. Network shutdown : Unknown error (Error: C0000120; Source: Unknown)”
Certain User Configurations for Remote Desktop Gateway block the remote control session from successfully connecting. The User Configuration settings are:
- Enable connection through RD Gateway: Enabled
- Set RD Gateway authentication method: Enabled
- Set RD Gateway server address: Enabled
Example screenshot of settings:
To resolve this issue, either do not configure User Configuration settings for Remote Desktop Gateway (leaving them as “not configured” as opposed to “enabled”) or specify the RDS Gateway settings as part of the Remote Desktop Connection client user interface in the .rdp file.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.