Remote Control fails with error C000012 in System Center 2012 Configuration Manager

Article ID: 2716965 - View products that this article applies to.
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Symptoms

When attempting to using System Center 2012 Configuration Manager to Remote Control a system, the connection fails.  The Remote Control log and CmRcService.log indicate the following failure:

  WT_CompleteIO failed. Network shutdown : Unknown error (Error: C0000120; Source: Unknown)

Cause

Certain User Configurations for Remote Desktop Gateway block the remote control session from successfully connecting.  The User Configuration settings are:

        Enable connection through RD Gateway: Enabled

o   Allow users to change this setting: Enabled

        Set RD Gateway authentication method: Enabled

o   Allow users to change this setting: Enabled

o   Set RD Gateway authentication method: Use locally logged-on credentials

        Set RD Gateway server address: Enabled

o   Allow users to change this setting: Enabled

o   Set RD Gateway server address: (enter generic FQDN)

Example screenshot of settings:

   

Resolution

To resolve this issue, either do not configure User Configuration settings for Remote Desktop Gateway (leaving them as “not configured” as opposed to “enabled”) or specify the RDS Gateway settings as part of the Remote Desktop Connection client user interface  in the .rdp file. 
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2716965 - Last Review: July 19, 2012 - Revision: 4.0
Applies to
  • Microsoft System Center 2012 Configuration Manager
Keywords: 
kbtshoot KB2716965

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