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OL2000: Outlook Quits When You Modify the Send Options
Article ID: 271831 - View products that this article applies to.
This article was previously published under Q271831
When you handle inspector events and you try to modify the send options, Outlook quits without an error message.
This issue occurs when you use any COM add-in to handle Outlook Inspector events.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix should have the following file attributes or later:
NOTE: This fix requires Microsoft Outlook 2000 Service Release 1 (SR-1), and does not contain the security patch.
File name ------------------------- Oqfe7880_client.msp Oqfe7880_admin.msp Readme.txt (also attached)
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.