Nothing is displayed in the Media tab of Remote Web Access

Article translations Article translations
Article ID: 2719283 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you try to use the Media tab of Remote Web Access, you may experience one or more of the following symptoms:
  • There is nothing displayed in Media tab of Remote Web Access. 
  • Media files that are displayed in the Media tab of Remote Web Access are not synced with shared folders.

CAUSE

This problem occurs because the Windows Media Player library database is corrupted.

RESOLUTION

Note After you follow the steps that are described in this section, your Windows Media Player database will be reset to its default state.

To resolve this problem, you have to clean up the Windows Media Player database. 

To have us clean up the Windows Media Player database for you, go to the "Fix it for me" section. If you prefer to clean up the Windows Media Player database yourself, go to the "Let me fix it myself" section.

Fix it for me



To clean up the Windows Media Player database automatically, click the Fix it button or link, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50871


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

To clean up the Windows Media Player database, follow these steps:

  1. Restart the Windows-based server.
  2. Turn off media streaming from the server dashboard. To do this, follow these steps:
    1. Open the dashboard.
    2. Click Setting.
    3. In the Setting dialog box, click the Media tab.
    4. Click Turn off.

  3. Stop the Windows Media Player network sharing service. To do this, follow these steps:
    1. Click Start, and then run services.msc.
    2. Find the row that is named Windows Media Player Network Sharing Service.
    3. Right-click this row, and then click Stop.
  4. Delete the Currentdatabase file in the following folder:
    %SystemDrive%\Users\MediaStreamingAdmin\AppData\Local\Microsoft\Media Player
  5. Start the Windows Media Player network sharing service. To do this, follow these steps: 
    1. Click Start, and then run services.msc.
    2. Find the row that is named Windows Media Player Network Sharing Service.
    3. Right-click this row, and then click Start.
  6. Turn on media streaming from the server dashboard. To do this, follow these steps: 
    1. Open the dashboard.
    2. Click Setting.
    3. In the Setting dialog box, click the Media tab.
    4. Click Turn on.




Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, leave a comment on the "Fix it for me" blog or send us an email message.

Properties

Article ID: 2719283 - Last Review: July 9, 2012 - Revision: 1.0
APPLIES TO
  • Windows Home Server 2011
  • Windows Storage Server 2008 R2 Essentials
Keywords: 
kbfixme kbmsifixme KB2719283

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com