XADM: Address Book Search Takes Longer Than Expected

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Article ID: 271960 - View products that this article applies to.
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SYMPTOMS

When you use the Check Names option in an e-mail client to verify a recipient's name, Exchange Server searches the appropriate address list and returns the correct name, but the search may take longer than expected. In particular, if Exchange Server performs the same search multiple times, subsequent searches may take as long as the first search. Because Exchange Server caches the search criteria used during an address list search, you expect subsequent searches to take less time than the first.

CAUSE

This issue occurs when the information store is unable to determine that the current search criteria has already been cached by the Exchange Server database engine because the Exchange Server database engine has not sorted the index in the manner that the information store expects.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The following files are available for download from the Microsoft Download Center:
x86:
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Download Q248838engi.exe now
Alpha:
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Download Q248838enga.exe now
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Properties

Article ID: 271960 - Last Review: October 21, 2013 - Revision: 4.3
APPLIES TO
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical KB271960

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