System Center Service Manager installation fails with SQL version related error

Article ID: 2719717 - View products that this article applies to.
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Symptoms

While either installing a fresh copy of System Center 2012 Service Manager or while upgrading, you receive the following error message after specifying the SQL server to host the Service Manager database:

The SQL Server name is not running version SQL Server 2008 SP2 or SQL Server 2008 R2. Please update it to the newest version and retry.

NOTE The server in question already has SQL 2008 R2, SP2 or higher installed.

Cause

This can occur if there is an issue with the SQL MOF file.

Resolution

To resolve this issue, recompile the MOF:

1. Open a command prompt with Administrator rights on the SQL server where you want to install the Service Manager databases.

2. Change to the following directory:

C:\Program Files (x86)\Microsoft SQL Server\100\Shared>

3. Once at this location execute the following command:

mofcomp sqlmgmproviderxpsp2up.mof

The successful completion of the above command should generate output similar to the following:

Microsoft (R) MOF Compiler Version 6.1.7600.16385
Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.
Parsing MOF file: sqlmgmproviderxpsp2up.mof
MOF file has been successfully parsed
Storing data in the repository...
Done!

Once complete, restart the Service Manager installation.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2719717 - Last Review: June 18, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Service Manager 2010 R2
Keywords: 
KB2719717

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