Article ID: 2719826 - View products that this article applies to.
Cumulative Update 4 (CU4) for Microsoft System Center Service Manager 2010 is available for download at the Microsoft Download website. This cumulative update is a rollup of fixes for System Center Service Manager 2010 and supersedes Cumulative Update 3 (CU3), Cumulative Update 2 (CU2), and Cumulative Update 1 (CU1). CU4 contains a superset of the fixes that are provided in CU3, in CU2, and in CU1. You can apply CU4 to CU3, to CU2, or to CU1, or you can apply CU4 directly to a Service Manager 2010 installation.
This update fixes an issue in which the wrong time stamp is used for incidents that are created by the Simple Mail Transfer Protocol (SMTP) connector.
The following file is available for download from the Microsoft Download Center:
Download the Cumulative Update 4 for Microsoft System Center Service Manager 2010 package now.
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For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
Components to which this cumulative update appliesThis cumulative update applies to Service Manager Management Server (SM Server).
How to install this cumulative updateImportant Before you install this cumulative update, we recommend that you follow these steps:
System Center Service Manager 2010 SP1 Disaster Recovery Guide
Note This cumulative update cannot be uninstalled after you install it.
To install this cumulative update, follow these steps:
How to verify a successful installation of this cumulative update
This cumulative update installs the following file:
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