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Picture It!: How to troubleshoot CD issues
Article ID: 272094 - View products that this article applies to.
This article was previously published under Q272094
This article describes how to troubleshoot CD issues in the programs listed in the "Applies To" section.
Note The programs listed in the "Applies To" section use many multimedia files, such as graphics, sound bytes, video clips and other types of artwork, that are contained on the CD.
You may receive an error message that resembles one of the following:
Note KernDl32.dll is spelled correctly. There is a 'd' in this file name. This does not apply to Picture It! 2003.
A required file kerndl32.dll was not found
Application name is not a valid win32 application.
A device attached to the system is not functioning.
A required file kernl32.dll was not found.
Not enough memory to run this application.
Cannot find the file(s) needed to start this application.
Error Reading From File [Installer Error 1305]
Unable to find Setup.exe
Unable to read drive drive letter:
To troubleshoot CD issues in the programs listed in the "Applies To" section, use the following methods in the order that they appear in.
Insert the CD into the CD driveTo gain access to multimedia files for your projects, insert a program CD into the CD drive while you are running the program. The program prompts you to change the CD if the content that you want to use is located on a different CD.
Verify that the CD drive is configured correctlyIf you experience a CD read problem, verify that the CD drive is configured correctly. To do this, follow these steps:
For information about how to contact your hardware manufacturer, view the following hardware and software third-party vendor contact information: http://support.microsoft.com/gp/vendors/en-us
Clean the CDClean the CD. To do this, use a CD cleaning kit, or gently wipe the silver side of the CD by using a soft, lint-free cotton cloth. Do not use paper cloth that can scratch the plastic and leave streaks. When you clean the CD, wipe from the center of the disc outward. Do not use a circular motion.
If the issue continues to occur, clean the CD with a damp cloth or a commercial CD cleaning solution. Dry the CD thoroughly before you insert it into the CD drive.
Test the disk in another CD playerTry the CD disk in another CD player. If the CD works, the problem may be with the original CD player not correctly reading the CD disk. Contact your computer or CD manufacturer for help with this issue.
If the CD does not work on another computer then the CD may be damaged and need replacing. Contact Microsoft Sales at 800-360-7561 to obtain a replacement CD. If the issue still occurs, go to the next method.
Display all files in Windows ExplorerTo display all the files on the CD in Windows Explorer, follow these steps:
Contact your hardware manufacturer to inquire about how to download and install the latest CD driver for the CD drive.
Run Xcopy to verify the CD or DVD drive
Use standard CD troubleshooting stepsFor more information about how to troubleshoot CD read errors, click the following article number to view the article in the Microsoft Knowledge Base:
218617For more information, click the following article number about how to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD Discs to view the article about how to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD Discs in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/218617/ )How to troubleshoot CD-ROM or DVD-ROM read issues
(http://support.microsoft.com/kb/321641/ )How to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD discs
For help with CD or DVD drive problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which your CD or DVD drive cannot read or write media in Windows
Article ID: 272094 - Last Review: May 29, 2008 - Revision: 7.1