XADM: Information Store Causes Access Violation When It Tries to Process Outbound Internet E-mail Message

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Article ID: 272113 - View products that this article applies to.
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SYMPTOMS

The information store can cause an access violation when it tries to process outbound Internet e-mail messages. If the symbols are installed correctly, the Dr. Watson log shows the following call stack:
#   FramePtr          RetAddr           Param1   Param2   Param3   Function Name
00  000000001319f7c8  0000000000439176  00000000135db218 00000000135e5490 00000000006293da STORE!Cmlist::cmnDelete+0xb
01  000000001319f7d4  00000000006293da  00000000135d99f8 0000000000473644 0000000000000001 STORE!Cmlist::~Cmlist+0x27
02  000000001319f7dc  0000000000473644  0000000000000001 00000000135d99f8 00000000006260ae STORE!Tlist<CmnHdr>::`scalar deleting destructor'+0xe
03  000000001319f7e8  00000000006260ae  00000000135f5b38 00000000004734ee 0000000000000001 STORE!CRFCMIMEemtr::~CRFCMIMEemtr+0x2c
04  000000001319f7f0  00000000004734ee  0000000000000001 00000000135f5b38 000000000047364b STORE!CXPMIMEemtr::`scalar deleting destructor'+0xe
05  000000001319f7fc  000000000047364b  00000000135f5b38 0000000000628ebf 00000000135cbfd0 STORE!CINETemtr::~CINETemtr+0x4e
06  000000001319f804  0000000000628ebf  00000000135cbfd0 0000000000439929 0000000000000001 STORE!CRFCMIMEemtr::~CRFCMIMEemtr+0x33
07  000000001319f80c  0000000000439929  0000000000000001 00000000135cbfd8 00000000004392f8 STORE!CRFCMIMEemtr::`scalar deleting destructor'+0x8
08  000000001319f818  00000000004392f8  0000000001058578 00000000135f1348 000000000049344f store!0x0000000000439929
09  000000001319f824  000000000049344f  00000000135cbfd0 00000000135f1348 0000000000412511 STORE!CConvertStream::UlRelease+0x28
0a  000000001319f830  0000000000412511  0000000000000052 0000000000425bf5 0000000000000052 store!0x000000000049344F
0b  000000001319f838  0000000000425bf5  0000000000000052 000000001336e160 000000001319f8ec STORE!UNK::Delete+0x184
0c  000000001319f854  0000000000425c5f  000000001319000e 0000000000000052 000000000040ed75 store!0x0000000000425BF5
0d  000000001319f860  000000000040ed75  0000000000000052 000000001319f8bc 0000000000147950 store!0x0000000000425C5F
0e  000000001336e224  0000000000409d6d  0000000000000000 000000001336ecf0 0000000000000076 STORE!EcRpc+0x328
					

CAUSE

In this case, the problematic message is caused because the user has a rule to forward all e-mail messages to an Internet address. Because of Domain Name System (DNS) and firewall issues, the message looped.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than version 5.5.2652.68 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
244976 XADM: Event ID 1197 and 1005 When Starting the Information Store
The following files are available for download from the Microsoft Download Center:
x86:
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Download Q248838engi.exe now
Alpha:
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Download Q248838enga.exe now
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

WORKAROUND

The behavior described in the "Symptoms" section only occurs if you select the Automatic replies to the Internet option the Advanced tab of the Internet Mail Properties page. To avoid this behavior, clear the Automatic replies to the Internet option.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Properties

Article ID: 272113 - Last Review: October 21, 2013 - Revision: 4.2
APPLIES TO
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB272113

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