Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
The Country/Region values cannot be synchronized by using the Connector for Microsoft Dynamics if the user-specified value is not in the Microsoft Dynamics NAV lookup values in Microsoft Dynamics NAV 2009
Article ID: 2721512 - View products that this article applies to.
This article applies to Microsoft Dynamics NAV for all countries and all language locales.
In Microsoft Dynamics CRM, a user can freely specify a Country/Region code for an account. However, in Microsoft Dynamics NAV 2009, the corresponding field is a lookup value. If the user-specified value is not in the Microsoft Dynamics NAV lookup values, an integration failure occurs if you integrate Microsoft Dynamics CRM with Microsoft Dynamics NAV by using the Connector for Microsoft Dynamics. This problem occurs in the following products:
This hotfix makes the Country/Region table available to the Connector for Microsoft Dynamics version 2 rollup 1 and later versions.
Hotfix informationA supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation informationMicrosoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.
Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.
To implement this hotfix, you must have a developer license.
We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
Note You do not have to have rights to the data stores unless you have to perform data repair.
Code changesNote Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, follow these steps:
PrerequisitesYou must have one of the following products installed to apply this hotfix:
(http://support.microsoft.com/kb/2597312/ )Currency exchange rates are updated incorrectly when you integrate Microsoft Dynamics CRM with Microsoft Dynamics NAV 2009 R2 by using the Connector for Microsoft Dynamics
Removal informationYou cannot remove this hotfix.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.