Article ID: 272170 - View products that this article applies to.
This article was previously published under Q272170
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If you have Microsoft Outlook Internet Mail Only (IMO) configured with an Internet Message Access Protocol 4 (IMAP4) e-mail account and have the rules set up with the following conditions:
When you receive a new mail message from an IMAP account move it to a specified folder, either an IMAP folder or a folder located on a Personal folders file (PST).If you open your Inbox and check for new messages, the rules from the IMAP account stops responding, and you receive the following error message:
Rules in Error
Rule Error Folder Name cannot copy to the Folder Name folder.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix should have the following file attributes or later:
Date Version Size File name Platform ------------------------------------------------------------- 8/8/2000 9.00.00.4402 5,324,850 Outllib.dll ix86 8/8/2000 9.00.00.4402 1,675,315 Outllibr.dll ix386
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.