Follow these steps to repair your Outlook personal folder file (.pst) by using Inbox Repair tool, and you may also reference Video: How to repair your Outlook Person Folder (.pst) files under the For more information section.

Step 1: Exit Outlook and start the Inbox Repair tool

Automatically start the Inbox Repair tool

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Click the following links. Then click Open or Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Start the Inbox Repair tool for Microsoft Outlook 2013
Start the Inbox Repair tool for other versions of Outlook
Once the Inbox Repair tool is started, continue with Step 2. (Can't start the Inbox Repair tool?)
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Manually start the Inbox Repair tool

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To start the Inbox Repair tool manually, locate one of the folders by using Microsoft Windows Explorer, and then double-click the Scanpst.exe file.

Note The file or folders may be hidden. For instructions about how to unhide files and folders, see your operating system documentation.
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Typical locationRemark
<disk drive>\Program Files\Microsoft Office 15\root\office15For Outlook 2013 on a 32-bit version of Windows
<disk drive>\Program Files(x86)\Microsoft Office 15\root\office15For Outlook 2013 on a 64-bit version of Windows
<disk drive>:\Program Files\Microsoft Office\Office14For Outlook 2010 on a 32-bit version of Windows
<disk drive>:\Program Files\Microsoft Office(x86)\Office14For Outlook 2010 on a 64-bit version of Windows
<disk drive>:\Program Files\Microsoft Office\Office12For Outlook 2007 on a 32-bit version of Windows
<disk drive>:\Program Files(x86)\Microsoft Office\Office12For Outlook 2007 on a 64-bit version of Windows
<disk drive>:\Program Files\Common Files\System\Mapi\1033\Other typical location
<disk drive>:\Program Files\Common Files\System\MSMAPI\1033Other typical location
<disk drive>:\Program Files\Common Files\System\Mapi\1033\NT Other typical location (for Windows NT and Windows 2000)
<disk drive>:\Program Files\Common Files\System\Mapi\1033\95Other typical location (for Windows 95 and Windows 98)
(Can't find the Inbox Repair tool?)
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Step 2: Repair the .pst file

In the Inbox Repair tool, type the path and the file name of your personal folders (.pst) file or click Browse to locate the file by using the Windows file system, and then click Start.
Note If you do not know where the .pst file is located, follow the steps in How to locate, move, or back up your .pst file.
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A screenshot for the Inbox Repair tool.

Note The Inbox Repair Tool cannot repair every problem that is detected. In some cases, items may not be recovered if they were permanently deleted or corrupted beyond repair.

Step 3: Recover repaired items to a new .pst file

After you run the Inbox Repair tool, you can start Outlook and recover repaired items. Optionally, you can try to recover additional repaired items from the backup personal folder.

To start, create a new Personal Folders (.pst) file entry in your profile. Then, you can move the recovered items to your new Personal Folders (.pst) file.
  1. Start Outlook. If you use multiple profiles in Outlook, make sure that you select the profile that contains the Personal Folders (.pst) file that you tried to repair.
  2. Press CTRL+6 to turn on Folder List view.
  3. In your Folder List, you should see the following recovered folders:
       Recovered Personal Folders
    
          Calendar
          Contacts
          Deleted Items
          Inbox
          Journal
          Notes
          Outbox
          Sent Items
          Tasks
    				
    Note These recovered folders are usually empty because this is a rebuilt .pst file. You should also see a folder named Lost and Found. This folder contains folders and items that the Inbox Repair Tool recovered. Unfortunately, items that are missing from the Lost and Found folder may be beyond repair.
  4. Create a new Personal Folder (.pst) file in your profile. The steps may be different, depending on which version of Outlook you are running.

    Outlook 2010 and Outlook 2013
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    1. Click on the File tab on the ribbon, and then click the Info tab on the menu.
    2. Click the Account Settings button, and then click Account Settings again.
    3. Click the Data Files tab.
    4. Click Add to open the Create or Open Outlook Data File dialog box.
    5. Enter a file name for your new Outlook Data (.pst) file, and then click OK.
    6. You should have a new Outlook Data (.pst) file in your profile.
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    Outlook 2007
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    1. On the File menu, click Data File Management.
    2. Click Add to open the New Outlook Data File dialog box.
    3. In the Types of storage dialog box, click to select Office Outlook Personal Folders File (.pst), and then click OK.
    4. In the Create or Open Outlook Data File dialog box, select the location and a file name for your new Personal Folders (.pst) file, and then click OK.
    5. Click OK.
    6. You should have a new Personal Folders (.pst) file in your profile.
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    Outlook 2003
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    1. On the File menu, point to New, and then click Outlook Data File.
    2. Click OK to open the Create or Open Outlook Data File dialog box.
    3. Enter a file name for your new Personal Folders (.pst) file, and then click OK to open the Create Microsoft Personal Folders dialog box.
    4. Enter a file name for your new Personal Folders (.pst) file, and then click OK.
    5. You should have a new Personal Folders (.pst) file in your profile.
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    Outlook 2002
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    1. On the File menu, point to New, and then click Personal Folders File (.pst).
    2. Click Create to open the Create Microsoft Personal Folders dialog box.
    3. Enter a file name for your new Personal Folders (.pst) file, and then click OK.
    4. You should have a new Personal Folders (.pst) file in your profile.
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  5. Drag the recovered items from the Lost and Found folder to your new Personal Folders (.pst) file.
  6. When you have finished moving all items, you can remove the Recovered Personal Folders (.pst) file from your profile. This includes the Lost and Found folder.
  7. If you are satisfied with the information that you recovered, you are finished. However, if you want to try to recover additional information, go to "Recover repaired items from the backup file."

For more information

What is the Inbox Repair tool

The Inbox Repair tool (Scanpst.exe) is designed to help repair problems that are associated with personal folder (.pst) files.
The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating system. Learn more about the Inbox Repair tool.

Can't find or start the Inbox Repair tool

If you can't start the Inbox Repair tool automatically or manually, you may try to repair your Office programs.

Recover repaired items from the backup file (Optional)

Note If you could not open your original Personal Folders (.pst) file before you ran Inbox Repair Tool, the following procedures may not work. If it does not work, then unfortunately, you will be unable to recover any additional information. If you could open the file, the following procedure may help you recover additional items from your damaged Personal Folders (.pst) file.

When you run Inbox Repair Tool, the option to create a backup of the original Personal Folders (.pst) file is automatically selected. This option creates a file on your hard disk that is named "File name.bak" (without quotation marks). This file is a copy of the original File name.pst file with a different extension. If you think that you are still missing items after following the steps in the previous section, you can try to recover additional information from this backup file by following these steps:

Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.
  1. Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.
  2. Make a copy of the .bak file and give the file a new name with a .pst extension. For example, name the file "New name.pst" (without quotation marks).
  3. Import the New name.pst file that you created in the previous step by using the Import and Export Wizard in Outlook. To do this, follow these steps:
    1. On the File menu, click Import and Export.
      Note On Outlook 2010, click the File tab on the Ribbon, click Open, and then click Import.
    2. Click Import from another program or file, and then click Next.
    3. Click to select Personal Folder File (.pst), and then click Next.
    4. Under File to import, click Browse, and then double-click your Newname.pst file.
    5. Under Options, click Do not import duplicates, and then click Next.
    6. Under Select the folder to import from, click to select the Personal Folders (.pst) file, and then click to select Include subfolders.
    7. Click to select Import folders into the same folder in, and then select your new Personal Folders (.pst).
    8. Click Finish.
    Note Remember that the backup file was the original corrupted file, and you may find that you cannot recover anything other than what was recovered in the Lost and Found folder. If you cannot import the Newname.pst file into Outlook, unfortunately you have lost all the information that is not in the Lost and Found folder.

Video: How to repair your Outlook Person Folder (.pst) files

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uuid=864d6ddc-b810-4c61-9737-9c4a1d6ca023 VideoUrl=http://aka.ms/ae4hso
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About this article

Article ID: 272227
Last review: January 8, 2014
Applies to: Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, Microsoft Outlook 2002 Standard Edition, Microsoft Outlook 2000 Standard Edition
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