A webpage that has a long URL may not print to a network printer in Internet Explorer 9

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Article ID: 2722750 - View products that this article applies to.
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Symptoms

Consider the following scenario. You try to print a webpage to a network printer in Windows Internet Explorer 9. The webpage has a URL that contains more than 255 characters. In this scenario, the webpage may not print.

Note Although this problem does not always occur, it may occur if the network printer uses a special print driver.

Cause

This problem occurs because Internet Explorer uses the URL of the webpage to generate the name of the print job that is passed to the printer.

In Internet Explorer 8, the name of the print job is trimmed to 64 characters before it is submitted for printing. However, in Internet Explorer 9, the name of the print job is not trimmed. It is up to the printing subsystem and its drivers to handle the print jobs.

Note Some print drivers cannot handle print jobs whose names contain more than 255 or 261 characters.

Resolution

To resolve this problem, install the update that is described in this section.

Security update information

To resolve this problem, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:
http://update.microsoft.com
For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:
http://www.microsoft.com/technet/security/current.aspx
Note This update was first included in security update 2722913.

For more information about the security update, click the following article number to view the article in the Microsoft Knowledge Base:
2722913 MS12-052: Cumulative Security Update for Internet Explorer: August 14, 2012

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2722750 - Last Review: August 15, 2012 - Revision: 2.1
Applies to
  • Windows Internet Explorer 9
Keywords: 
kbqfe kbfix kbbug kbexpertiseinter kbsurveynew KB2722750

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