Error message when you try to use the New-MoveRequest cmdlet to move a mailbox from Exchange Online in Office 365 to the on-premises environment in a hybrid deployment: "Operation has timed out"

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Article ID: 2723127 - View products that this article applies to.

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You have a hybrid deployment of Microsoft Exchange Online in Microsoft Office 365 and of your on-premises Microsoft Exchange Server environment. When you try to use the New-MoveRequest Windows PowerShell cmdlet to move or offboard a mailbox from Office 365 to the on-premises environment, the mailbox isn't moved. Additionally, you may receive an error message that resembles the following:
The call to ‘’ timed out.
The operation has timed out
+ CategoryInfo : NotSpecified: (0:Int32) [New-MoveRequest], RemoteTransientException
+ FullyQualifiedErrorId : 725EBC5,Microsoft.Exchange.Management.RecipientTasks.NewMoveRequest


This issue may occur if incorrect syntax is used for domain names and host names in the New-MoveRequest cmdlet.


To resolve this issue, make sure that you use the correct syntax for domain names and host names in the New-MoveRequest cmdlet. The New-MoveRequest cmdlet requires all domain names and host names to be enclosed in single quotation marks (').

The following is an example of incorrect syntax:
'alias' | New-MoveRequest -Outbound -RemoteHostName -RemoteCredential $onprem -RemoteTargetDatabase Database1 -TargetDeliveryDomain
The following is an example of correct syntax. (Note that this example uses single quotation marks around domain names and host names.) 
'alias' | New-MoveRequest -OutBound -RemoteTargetDatabase 'Database1' -RemoteHostName '' -RemoteCredential $onprem -TargetDeliveryDomain ''


For more information about how to use the New-MoveRequest cmdlet, go to the following Microsoft TechNet website:
Understanding Move Requests
Still need help? Go to the Office 365 Community website.


Article ID: 2723127 - Last Review: May 31, 2013 - Revision: 7.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Exchange Online
o365 o365e o365a o365062011 pre-upgrade o365m hybrid o365022013 after upgrade KB2723127

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