Symptoms
In an environment that has Microsoft BitLocker Administration and Monitoring (MBAM) deployed, users cannot use the MBAM console to retrieve the BitLocker recovery key to recover an encrypted disk volume.
Cause
MBAM uses a unique volume ID as the identifier for each disk volume to store BitLocker recovery keys. However, if imaging procedures are performed incorrectly, the volume IDs may not be unique in some cases. When this problem occurs, BitLocker recovery keys for some disk volumes are missing in the MBAM recovery database.
Update information
How to obtain this update
This update is available from the Microsoft Update website.
Prerequisites
There are no prerequisites.
Restart requirement
You may have to restart the computer after you apply this update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
