Parent DNS servers cannot resolve the names of records from a child domain after you configure DNSSEC for an Active Directory-integrated DNS zone in Windows Server 2008 R2

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Article ID: 2724183 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a Windows Server 2008 R2-based Active Directory forest that contains a parent domain and a child domain.
  • You sign both Domain Name System (DNS) zones in order to implement DNS Security Extensions (DNSSEC) on both domains.
  • You add the Delegation Signer (DS) records of the child zone to the parent zone, and then you re-sign the parent zone.
  • You configure a DNSSEC trust anchor for the child zone on the parent DNS servers.
In this scenario, the parent DNS servers cannot resolve the names of records from the child domain. Additionally, if you try to capture network traffic from the parent DNS servers, you receive an error message that resembles the following:
Server failure

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.22xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cache.dnsNot applicable3,19805-Nov-201001:52Not applicable
Dns.exe6.1.7601.22024699,90416-Jun-201205:27x64
Dnsserver.events.xmlNot applicable60905-Nov-201001:52Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about DNSSEC, go to the following Microsoft TechNet websites:
General information about DNSSEC
General information about DNSSEC in Windows
General information about DNSSEC deployment
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_e80a7b449d767f3a7f7accb0d6a54d9d_31bf3856ad364e35_6.1.7601.22024_none_11426343c130172a.manifest
File versionNot applicable
File size710
Date (UTC)16-Jun-2012
Time (UTC)08:22
PlatformNot applicable
File nameAmd64_microsoft-windows-dns-server-service_31bf3856ad364e35_6.1.7601.22024_none_acaa9598065a09be.manifest
File versionNot applicable
File size158,131
Date (UTC)16-Jun-2012
Time (UTC)06:06
PlatformNot applicable

Properties

Article ID: 2724183 - Last Review: September 12, 2012 - Revision: 1.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2724183

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