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This article provides a brief introduction to the Systems Management Server (SMS) Support utilities that are available with SMS Service Pack 2 (SP2).
The utilities are located in the Support Tools and can be installed by running Support.exe from the \Support folder on the SMS 2.0 CD-ROM.
You can use SrvInfo.exe (a command-line utility) to gather information about Windows NT computers. This utility provides the Windows build number, the amount of disk space, and a list of running services with status and system up time for the computer. You can gather information on remote computers by using the following command: srvinfo \\computername.
You can use Preinst.exe to manage your hierarchy, primarily between parent and child SMS 2.0 sites. You can use it to remove sites, delete sites, upgrade sites, delete jobs and to synchronize parent and child information.
You can use SMS Extract to run the same SMS queries that are found in Queries in the SMS Administrator console. SMS Extract has two varieties, Microsoft Excel files and Microsoft Access files.
Info Gatherer (SMS20info.exe)
You can use Info Gatherer to automatically collect comprehensive information about your SMS site and your SMS site server. You can provide this information to the Microsoft Systems Management Server team when it is required.
APM Spy (APMSpy.exe)
You can use APM Spy to view internal Available Programs Manager (APM) data for a client in a readable format. APM Spy is a console tool that you should install and run on a client.
Client Cleaner (20CliCln.bat)
You can use Client Cleaner to remove an SMS 2.0 client by removing SMS client components.
Client Utilities (Cliutils.exe)
You can use Client Utilities to perform various SMS functions on a client including signaling a start cycle event for a client component, forcing a client component to cycle, starting a client component, stopping a client component and displaying the schedule of a client component in a readable format.
Client Travel Mode (CliTravl.exe and ChkTravl.bat)
You can use the Client Travel Mode to enable the administration to set and check the Travel mode options on the client through a command line tool. If you keep Travel mode active, it prevents the SMS-based client from removing itself when it is temporarily not a member of any site(s). In this situation, the default setting for active Travel mode prompts the user when site assignments change.
Disable and Enable Client Upgrade (DisableClientUpgrade.reg and EnableClientUpgrade.reg)
SMS 2.0 SP2 contains a change which enables customers added control over network bandwidth usage that is consumed when SMS-based clients automatically upgrade to newer versions of the SMS-based client.
NOTE: The disabled client does not run any client component operations. You can avoid loading a hot fix or service pack over a slow dial-up link by disabling your slow link clients, and then enabling them later. The delivery mechanism of the Disable and Enable option is flexible and you can run the mechanism through collections and software distribution. You may also send it through mail, or run it in a logon script, or off a Web page. You can also use the logon script slow link detection, and set the logon script to Disable if there is a slow link or Enable when a fast link is detected.
Process Viewer 95 (Pview95.exe)
Process Viewer is a Microsoft Windows 95 tool that you can use to investigate process memory use. Process Viewer's graphical user interface displays information about processes on local and remote Windows 95-based, or Windows 98-based computers. Process Viewer is similar to Windows NT Task Manager. You can use Process Viewer 95 to stop a running process and change the base priority class of the process.
You can use the Zap tool to delete a file that is either in use or cannot otherwise be deleted. After you run this tool and restart the computer, the file is deleted.
Dump Error Message (Error32.exe)
You can use Dump Error Message to display the text of a message for a specified Windows NT error code generated by Win32 subsystems, drivers, or services. For example, if you receive an error message that references a specific error code, you can use this tool to retrieve the text for the message to help troubleshoot the error.
Dump Scheduler Data (DumpSend.exe)
You can use Dump Scheduler Data to view data from a Scheduler Send Request (.srq) file. You can use the data to troubleshoot software distribution or to gather more information about sender errors.
Nal Logging (Turn_on_nal_logging.reg,Turn_off_nal_logging.reg)
You can use Network Abstraction Level Logging (NAL) to enable or disable NAL logon to an SMS-based site server. This tool can be used to troubleshoot network connectivity issues from clients and servers.
Read Schedule (ReadSche.exe)
You can use Read Schedule to display schedule string data in a readable format to troubleshoot schedule issues. A schedule string is a representation of the various schedules that you can use with SMS 2.0. Most schedule strings are stored in the site control file, but some strings are stored in the SMS site database.
SMS Trace (Trace32.exe)
You can use SMS Trace to display SMS service log files in real time. When you run SMS Trace, log file data is automatically displayed as it is added to the log file. You can install and run SMS Trace on an SMS 2.0-based server or client. Before you use SMS Trace, you must first use SMS Service Manager to log on.
Client Component MOF File (SMSClient.mof)
You can use Client Component MOF File to report data on each client component. For each component, the current and pending version is reported as well as the current state, for example, Not Available, Installed, or Reboot Required.
NOTE: This information is reported on the client in Control Panel in the Systems Management tool. SMS gathers this data during hardware inventory and displays it in the Resource Explorer under the SMS Client State group class.
Dump Discovery Data (Discdump.exe)
You can use Dump Discovery Data to view Network Discovery data from the local discovery data record (DDR) file in a readable format. You must install and run this tool on the client. The Dump Discovery Data tool is a command-line tool.
Inventory Synchronizer (InvSync.exe)
You can use Inventory Synchronizer to send a hardware or software inventory synchronization request to a client. This tool cannot send a synchronization request to a client that belongs to a child site. Instead, you should run this tool directly from the child site.
NOTE: You can only run the Inventory Synchronizer tool from an SMS-based site server.
MOF Manager (MOFMan.exe)
You can use MOF Manager to edit the SMS_def.mof file. This file is the Managed Object Format (MOF) file that specifies which hardware classes and attributes are collected for hardware inventory. The MOF Manager tool does not work with any other MOF files.
Software Inventory Viewer (SinvView.exe)
You can use Software Inventory Viewer to view data processed by SMS Software Inventory Processor in a readable format. You can use this tool to view data from both full inventory files (.sic) and delta inventory files (.sid). You can also use this tool to view data from the software inventory history file (Sinv.his). The output from this tool can be used to verify that the data that is displayed in the SMS Administrator console is the same data that the client is actually generating.
Advertisement Information (AdvInfo.exe)
You can use Advertisement Information to display information from the header of a package file (.pkg) or an advertised programs offer file (.ofr) including the package ID, name, version, language, Management Information Format (MIF) file information, program command line, and disk space requirements.
Test Application (TestApp.exe)
You can use Test Application to verify that a package command line and location are correct. You can run this tool as a dummy program when you test a software distribution package. When the program runs, Test Application displays a dialog box that indicates where it was started from and the command line that is used to run it.
You can use AdvertView to provide a comprehensive status of advertisement on individual SMS-based clients or collections over various user-defined intervals.
For more detailed information about the individual utilities, consult the Tools.htm file that is provided with the Support.exe installation.
Microsoft Systems Management Server 2.0 Resource Guide, Chapters 13, 14 and 15.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/212978/EN-US/ )SMS: Description of Preinst.exe for Systems Management Server 2.0
(http://support.microsoft.com/kb/261246/EN-US/ )SMS: Sms20info Tool Added to Support.exe in SMS 2.0 Service Pack 2
(http://support.microsoft.com/kb/256936/EN-US/ )SMS: Showgrps Tool Added to Support.exe in Service Pack 2
(http://support.microsoft.com/kb/243385/EN-US/ )SMS: Enabling Network Abstraction Layer Logging and Setting Logging Levels
(http://support.microsoft.com/kb/158388/EN-US/ )Useful Resource Kit Utilities for Domain Administrators
(http://support.microsoft.com/kb/235869/EN-US/ )SMS: How to Use Cliutils.exe to Force Inventory to Occur
(http://support.microsoft.com/kb/200645/EN-US/ )SMS: Dumpsend.exe: Display Send Request for Systems Management Server 2.0
(http://support.microsoft.com/kb/206800/EN-US/ )SMS: How to Force Hardware and Software Inventory in SMS 2.0
(http://support.microsoft.com/kb/247949/EN-US/ )SMS: How to Create a Simple Test Advertisement
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