Article ID: 2725168 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When you use Microsoft Outlook 2011 for Mac to connect to your Microsoft Exchange Online account in Microsoft Office 365, your email server settings aren't automatically set up for Exchange Online. So, you try to manually set up Outlook 2011 for Mac to connect to Exchange Online by using the steps in the following Microsoft Knowledge Base article:
2459968However, setup fails, and you can't access your Exchange Online account by using Outlook 2011 for Mac.
(http://support.microsoft.com/kb/2459968/ )Outlook 2011 for Mac doesn't automatically set up your email server settings for Exchange Online in Office 365
This problem occurs if Microsoft Exchange Web Services (EWS) is turned off in Exchange Online.
To fix this issue, enable EWS in Exchange Online. To do this, follow these steps:
EWS includes the following web services:
Still need help? Go to the Office 365 Community
Article ID: 2725168 - Last Review: November 23, 2013 - Revision: 8.0