Outlook for Mac 2011 doesn't connect to Exchange Online

Article ID: 2725168 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

When you use Microsoft Outlook 2011 for Mac to connect to your Microsoft Exchange Online account in Microsoft Office 365, your email server settings aren't automatically set up for Exchange Online. So, you try to manually set up Outlook 2011 for Mac to connect to Exchange Online by using the steps in the following Microsoft Knowledge Base article:
2459968
(http://support.microsoft.com/kb/2459968/ )
Outlook 2011 for Mac doesn't automatically set up your email server settings for Exchange Online in Office 365
However, setup fails, and you can't access your Exchange Online account by using Outlook 2011 for Mac.
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CAUSE

This problem occurs if Microsoft Exchange Web Services (EWS) is turned off in Exchange Online.
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SOLUTION

To fix this issue, enable EWS in Exchange Online. To do this, follow these steps:
  1. Connect to Exchange Online by using remote PowerShell. For info about how to do this, go to the following Microsoft website: 
    Connect to Exchange Online Using Remote PowerShell
    (http://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspx)
  2. Enable EWS in Exchange Online. To do this, run one of the following cmdlets, as appropriate for your situation:
    • For a single user
      Set-CASMailbox -EwsAllowOutlook $true –Identity "ONLINE USERNAME"
    • For the whole organization
      Get-Mailbox | Set-CASMailbox -EwsAllowOutlook $true
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MORE INFORMATION

EWS includes the following web services:
  • Autodiscover
  • Availability
  • Messaging records management
  • Notification
  • Synchronization
  • Exchange data service
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2725168 - Last Review: May 16, 2013 - Revision: 7.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Exchange Online
Keywords: 
o365 o365a o365e o365p o365062011 pre-upgrade o365022013 after upgrade o365m KB2725168
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