No Error Message Backing Up Offline Information Store on Exchange 2000

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This article was previously published under Q272590

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SYMPTOMS

Ntbackup.exe does not report an error if you attempt to back up the Information Store on an Exchange 2000 server when the Information Store service is offline. Instead, Ntbackup shows a status of "Completed." The status that should be reported is "Completed with Skipped Files."

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time     Version        Size       File name
   -----------------------------------------------------------
   09/06/2000  12:19PM  5.0.2195.2122  1,162,512  Ntbackup.exe

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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