Remote Desktop Services terminate on startup

Article ID: 2728032 - View products that this article applies to.
Expand all | Collapse all

Symptoms

On a Windows Server 2008 R2, you have Remote Deskop Services (RDS) role installed, and on every server reboot you get the following Application Crash event logged:

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <ComputerName>
Description:
Faulting application name: svchost.exe_TermService, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: mstlsapi.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c829
Exception code: 0xc0000005
Fault offset: 0x000000000000be74
Faulting process id: 0x4d0
Faulting application start time: 0x01cd3e3d4994fd38
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Windows\System32\mstlsapi.dll
Report Id: c6b64bab-aa5e-11e1-aa36-00505685798a

Cause

This issue occurs if you have configured the Terminal Services License Servers directly in the Registry.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TermService\Parameters\LicenseServers
Value Type: REG_MULTI_SZ
Value SpecifiedLicenseServers

Note: The above registry value is a Mult Line entry, and if the last line is not an additonal emptyLine, but terminated early, the crash may occur.

Resolution

Add an addional empty Line to the List of SpecifiedLicenseServers, or configure the License Servers with Group Policy

More information

With the REG.EXE Utilty it is not possible to create such malformated entries.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2728032 - Last Review: August 6, 2012 - Revision: 1.0
Applies to
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Datacenter without Hyper-V
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Service Pack 1
Keywords: 
KB2728032

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com