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Microsoft Reader error message: "This copy of the MSReader cannot open this title"

Article ID: 272949 - View products that this article applies to.

This article was previously published under Q272949

SYMPTOMS

When you try to open an e-book in Microsoft Reader, you may receive the following error message:

This copy of the MSReader cannot open this title. You may not have the appropriate rights for viewing this content. If you are the rightful owner of this title please try reactivating your MSReader, see the guide book for instructions.

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CAUSE

This behavior may occur if any of the following conditions exist:

The copy of Reader that you use to read the book is activated by using a different Windows Live ID account than the account that was used to purchase the book.
The book was damaged during the download.
Both of the following conditions exist:
- When you installed and started Reader, additional logical drive letters were available on your computer.
  
  Additional logical drive letters can be available for any of the following reasons:
  - Your laptop computer is connected to a docking station that contains a hard disk.
  - Your laptop computer contains a PCMCIA hard disk.
  - Your computer is connected to a network and you mapped one or more network drives.
- After you installed and started Reader and before you purchased and downloaded the e-book, the number of logical hard disk letters available on your computer changed.

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RESOLUTION

To resolve this issue, use the following methods in the order in which they appear.

Download the e-book again

Note First, make sure that the vendor that distributes the book will let you download it again without an additional fee. If this is not the case, contact the vendor for more information about how to download content a second time.

To download the e-book again, follow these steps:

Delete the file that will not open.
Download the file from the vendor from which you originally purchased it.

Activate your copy of Reader

Make sure to activate Reader by using the same Windows Live ID account that you used to purchase the e-book.

For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

812390

(http://support.microsoft.com/kb/812390/ )

How to activate Microsoft Reader and troubleshoot activation

Uninstall Reader

To do this, follow these steps:

Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
Double-click Microsoft Reader.
Follow the instructions on the screen to uninstall Reader.

Delete the Reader folder

To do this, follow these steps:

Right-click Start, and then click Explore.
In the left pane, double-click the Program Files folder.
Right-click the Microsoft Reader folder, and then click Delete.
If you are prompted to confirm the folder deletion, click Yes.
Quit Microsoft Windows Explorer.

Install Reader

To do this, follow these steps:

Make sure that no additional logical drive letters are available on your computer. To do this, follow these steps:
1. Disconnect your laptop computer from a docking station that contains a hard disk.
2. Remove all PCMCIA hard disks from your laptop computer.
3. Disconnect from all of the network drives that are mapped to your computer.
Download and then install Reader. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/reader
(http://www.microsoft.com/reader)

Note If you have activated Reader two times, you have to create a new Windows Live ID account.

To create a new Windows Live ID account, follow the instructions in Microsoft Reader Setup. Or, visit the following Microsoft Web site:

https://accountservices.passport.net/ppnetworkhome.srf

(https://accountservices.passport.net/ppnetworkhome.srf)

After you create the new Windows Live ID account, you must call Barnes & Noble at (800) 843-2665 (THE-BOOK) to transfer any purchased e-books from your old Windows Live ID account to the new Windows Live ID account.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Register the e-book with the publisher

If you are using the same e-mail account to open the e-book in Reader that you used to active Reader, the e-book may not be registered with the publisher.

In this case, you must contact the publisher of the e-book to register your book. Include your e-mail address when you contact the publisher.

If you do not remember the publisher or if you cannot find it, you may have to create and then activate a new Windows Live ID account. When you do this, you cannot use your old e-books unless you can transfer them to the new Windows Live ID account.

To create a new Windows Live ID account, follow the instructions in Microsoft Reader Setup. Or, visit the following Microsoft Web site:

https://accountservices.passport.net/ppnetworkhome.srf

(https://accountservices.passport.net/ppnetworkhome.srf)

After you create the new Windows Live ID account, you must contact the publisher to transfer any purchased e-books from the old Windows Live ID account to the new Windows Live ID account.

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