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Event ID 4097 When You Synchronize All Offline Files Before Logging Off Policy
Article ID: 272958 - View products that this article applies to.
This article was previously published under Q272958
After you enable or disable any of the offline files policies for users or computers, the following error message may appear in the event log on Windows 2000 Professional clients:
Category: Event System
Event ID: 4097
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8001010D from line 42 of .\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.
This problem occurs when Explorer.exe responds to the policy request. It creates the SyncMgr object while in a send message. The COM+ error handling routine logs event 4097 with a resulting 8001010D - RPC_E_CANTCALLOUT_ININPUTSYNCCALL entry.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Date Time Version Size File name ------------------------------------------------------ 12/04/2000 07:37p 5.0.2195.2755 296,208 Appwiz.cpl 12/04/2000 07:37p 5.0.2195.2778 233,744 Cscui.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
If the event log entry is caused by an offline files policy being enabled or disabled, you can ignore these errors. The policy settings are being set and function correctly.
One method to identify whether the event is caused by an offline folder policy setting is to:
The Event system logs generic COM+ events with event ID 4097. Details that are more specific are contained in each 4097 entry. In this particular case, every event 4097 contains "HRESULT was 8001010D from line 42 of .\eventsystemobj.cpp." If the event details are different, the offline files policy is not causing the problem; you must research the cause of the problem.