Navigation in Parent Window stalls after opening a record dialog using Chrome in Microsoft Dynamics CRM

Article ID: 2729909 - View products that this article applies to.
Expand all | Collapse all


When opening a child dialog box from within a Parent Window, such as when opening a Lookup Dialog inside of a CRM record, navigation attempts on the parent record while the dialog is still open will stall or present a static "Loading" sign. 

This only occurs in the Google Chrome web browser.


This behavior is considered By Design in the Google Chrome web browser. Other cross-compatible browsers, such as Firefox or Internet Explorer, do not allow users to interact with the parent window if a child dialog is open, thus preventing the issue from occurring.


Close or complete any open child dialog windows.

More information

Cross Browser compatibility was introduced in Microsoft Dynamics CRM 2011 as of Update Rollup 12 and the December 2012 Service Update for Microsoft Dynamics CRM Online. Prior versions of Microsoft Dynamics CRM are not cross browser compatible.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


Article ID: 2729909 - Last Review: January 3, 2013 - Revision: 1.0
Applies to
  • Microsoft Dynamics CRM 2011
kbmbsmigrate kbsurveynew KB2729909

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from