Client Hangs When You Attempt to View Certificate Chain If Certificate Authority Is Not Available

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This article was previously published under Q272994

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SYMPTOMS

When you attempt to view a certificate chain, the client computer may time out if the Certificate Authority (CA) is not available. If the certificate is a smart card, the computer may stop responding (hang).

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CAUSE

The Schannel.dll dynamic-link library (DLL) does not cache the server certificate chain after it is built. If the connection to the CA is lost, the client computer times out or hangs.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

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