Volume Control Settings May Not Persist After Restarting Your Computer

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Article ID: 273033 - View products that this article applies to.
This article was previously published under Q273033
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SYMPTOMS

When you are using function keys or special volume control keys on your keyboard to change the volume settings, these volume control settings may not persist after you restart your computer.

In addition, if the Volume Control tool is open, you may see the Volume Control slider change according to your settings, and then when you close the Volume Control tool, and restart your computer, the slider is reset to its original position.

This problem can occur if the following conditions exist:
  • You are using a Windows Driver Model (WDM) audio driver.
  • You have adjusted the volume settings by pressing the appropriate volume, or mute key on your computer keyboard, or by using one of the following key combinations:
    • FN+PAGE UP (increase volume)
    • FN+PAGE DOWN (decrease volume)
    • FN+END (mute)

CAUSE

The volume control settings are in the registry. When you are using the function keys, and special keys to change the volume settings, these changes are not saved to the registry. Thus, when the computer starts, the original settings are reloaded from the registry, and are applied by the audio driver as current settings.

Another reason for this behavior is that when you open the Volume Control tool, it always reads the volume control settings from the registry, and displays the controls accordingly. When you quit, and then restart Volume Control, the slider is reset to the original position.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

WORKAROUND

To work around this problem, double-click the Volume icon, which is located on the taskbar, adjust the appropriate volume settings, and then quit the Volume Control tool.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

The fix for this issue will be included in a later Service Pack.

Properties

Article ID: 273033 - Last Review: March 1, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbbug kbfix kbpending kbui kbwin2000presp2fix KB273033

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