Mobile phone number is not displayed in a user's contact card in Lync 2010 for Windows Phone

Article ID: 2735320 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • In a Lync Server 2010 environment you have two users: user A and user B.
  • User A uses Microsoft Lync 2010 for Windows Phone to open the contact card of user B.
  • The mobile phone number of user B is stored in Active Directory Domain Services (AD DS).
  • User B does not select Friends and Family or Workgroup as the privacy relationship for user A.
In this scenario, the Mobileitemand the mobile phone number are not displayed in the contact card of user B as expected.
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Cause

This issue occurs because the privacy relationship configuration incorrectly affects the display of mobile phone numbers that are stored in AD DS. Therefore, the Mobileitem and the mobile phone number are not displayed.

Note The privacy relationship configuration should affect the display of only those mobile phone numbers that are set in the Lync client.
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Resolution

To resolve the issue, install the following cumulative update:
2737907
(http://support.microsoft.com/kb/2737907/ )
Description of the cumulative update package for Lync 2010 for Windows Phone: October 2012
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Properties

Article ID: 2735320 - Last Review: November 9, 2012 - Revision: 2.0
Applies to
  • Microsoft Lync 2010 for Windows Phone
Keywords: 
kbqfe kbfix kbsurveynew kbexpertisebeginner KB2735320
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