How to Configure ICS for Use with DSL Connections That Use PPPoE Adapters

Article translations Article translations
Article ID: 273587
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

Symptoms

When you attempt to use Internet Connection Sharing (ICS) with a Digital Subscriber Line (DSL) connection, it may not work correctly on the host or client computer. You may receive a time out error message when you attempt to browse the Internet, or your network adapter may not be recognized when you try to install ICS.

Cause

Some Internet service providers' (ISPs') Digital Subscriber Line (DSL) connections use a software virtual adapter known as a Point to Point Protocol over Ethernet (PPPoE) adapter. This adapter is not recognized by ICS as an adapter that is available to be used.

Resolution

NOTE: If ICS is installed, please uninstall before continuing.

For ICS and Internet Explorer to function properly using a PPPoE adapter, ICS must be configured in the following manner:

Internet Explorer

  1. Start Internet Explorer, click Tools, and then select Options.
  2. Click Connections, and then click Always dial my default connection.
  3. Under Dialup Setting, make sure that the connection to the DSL's ISP is selected as the default connection.
  4. Click OK, and then quit Internet Explorer.

Internet Connection Sharing

  1. Reinstall ICS and select the standard Dialup Adapter as your connection to the Internet on the host computer (shared adapter).
  2. Restart the computer when prompted.


NOTE: the client computer may display the following error message if the wrong adaptor is chosen as the adaptor that is used to connect to the internet:
Page Cannot Be Displayed

Properties

Article ID: 273587 - Last Review: June 19, 2014 - Revision: 3.0
Keywords: 
kbnosurvey kbarchive kbprb KB273587

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com