Article ID: 273632 - View products that this article applies to.
This article was previously published under Q273632
You may receive the following error message on a blue screen on a Windows 2000 Server-based computer that is running Terminal Services:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
For debugging purposes you should reinstall this hotfix if you are submitting a dump file.
Date Time Size File name -------------------------------------- 19/09/00 15:09 222,480 Gdi32.dll 19/09/00 15:46 379,152 User32.dll 18/10/00 14:15 1,639,760 Win32k.sys 14/09/00 00:00 243,472 Winsrv.dll 18/10/00 14:18 1,639,760 Win32k.sys 14/09/00 01:27 3,584 Spmsg.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/249149/EN-US/ )Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Contact us for more help
Connect with Answer Desk for expert help.