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Installing a Configuration Manager client fails with "There was a problem starting PolicyAgentProvider.dll The specified module could not be found"

Article ID: 2737378 - View products that this article applies to.

Symptoms

When installing the System Center Configuration Manager (ConfigMgr) client, the process fails with the following error:

There was a problem starting PolicyAgentProvider.dll The specified module could not be found

You may also see the following in the ccmsetup.log after clicking OK on the error above:

MSI: Action 11:53:11: CcmRegisterWmiMofFile. Registering WMI settings
MSI: Setup failed due to unexpected circumstances
The error code is 80004005
MSI: Action 13:01:48: Rollback. Rolling back action:
Installation failed with error code 1603

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Cause

This can occur if the value of CWDIllegalInDllSearch in the Registry is set to 0xFFFFFFFF per the following Knowledge Base article:

KB2264107 - A new CWDIllegalInDllSearch registry entry is available to control the DLL search path algorithm (http://support.microsoft.com/kb/2264107

(http://support.microsoft.com/kb/2264107)

)

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Resolution

There are two resolutions to this issue:

1. Remove the CWDIllegalInDllSearch entry or change this to a different value.

2. Add the full path to the CCM folder to the environmental variables PATH:

C:\Windows\SysWOW64\CCM or C:\Windows\system32\CCM depending on the architecture of the OS the client is being installed on.

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More information

CcmSetup is running the following command when this failure occurs:

rundll32.exe PolicyAgentProvider.dll,setup_checknamespaces

If CWDIllegalInDllSearch has been configured to 0xFFFFFFFF then rundll32.exe is unable to find the PolicyAgentProvider.dll when running in the current working directory.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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