Error message when you run the New-MailboxExportRequest cmdlet in Exchange Server 2010 SP1 or Exchange Server 2010 SP2: "Couldn't find the Enterprise Organization container"

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Article ID: 2737545 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install Microsoft Exchange Server 2010 Service Pack 1 (SP1) or Microsoft Exchange Server 2010 Service Pack 2 (SP2).
  • An Exchange administrator must export the contents of a mailbox to a .pst file.
  • The Exchange administrator runs the New-MailboxExportRequest cmdlet.
In this scenario, the Exchange administrator may receive an error message that resembles thefollowing:
Couldn't find the Enterprise Organization container.
+ CategoryInfo : NotSpecified: (0:Int32) [New-MailboxExportRequest], OrgContainerNotFoundException
+ FullyQualifiedErrorId : D310F4E6,Microsoft.Exchange.Management.RecipientTasks.NewMailboxExportRequest

Cause

This issue occurs if the Mailbox Import Export role based access control (RBAC) management role is not assigned to the Exchange administrator's account.

Resolution

To resolve this issue, assign the Mailbox Import Export RBAC management role to the account. To do this, run the following cmdlet:
New-ManagementRoleAssignment -Name "name" -SecurityGroup "security_group_name" -Role "Mailbox Import Export"

More information

If the Mailbox Search role is assigned to an account, that account has recipient read and write scopes that are sufficient to access recipient object data. However, the configuration read and write scopes for the role are "None." Therefore, the organization configuration data is blocked.

References

For more information about how to add the Mailbox Import Export role to a role group, see the following TechNet website:
http://technet.microsoft.com/en-us/library/ee633452.aspx
For more information about the New-ManagementRoleAssignment cmdlet, visit the following TechNet website:
http://technet.microsoft.com/en-us/library/dd335193.aspx

Properties

Article ID: 2737545 - Last Review: July 26, 2012 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 1
  • Microsoft Exchange Server 2010 Service Pack 2
Keywords: 
kbsurveynew kbtshoot kbprb KB2737545

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