Unable to open Exchange Management Console on Small Business Server 2011

Article ID: 2738059 - View products that this article applies to.
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Symptoms

Symptom 1:

Unable to open Exchange Management Console

When you attempt to open Exchange Management Console on Small Business Server 2011 you get the following Error

Connecting to remote server failed with the following error message : The WinRM client cannot complete the operation within the time specified. Check if the machine name is valid and is reachable over the network and firewall exception for Windows Remote Management service is enabled

Symptom 2:

When you try to browse any website in IIS you get the following behavior.

a. Page is stuck on loading.
b. With Rapid Failed Protection enabled for application pool for the website which is stuck at loading you get error 503 "Server Unavailable".

In Event Viewer you get the following errors:

Log Name: Application
Source: Microsoft-Windows-IIS-W3SVC-WP
Date: 7/23/2012 3:45:06 PM
Event ID: 2282
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SCOTTSBS11.scotteq.local
Description:
The Module DLL 'C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\auth\exppw.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349.

<EventData>
<Data Name="ModuleDll">C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\auth\exppw.dll</Data>
<Data Name="ProcessorArchitecture">AMD64</Data>
<Binary>C1000000</Binary>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-WAS
Date: 7/23/2012 4:19:40 PM
Event ID: 5139
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: SCOTTSBS11.scotteq.local
Description:
A listener channel for protocol 'http' in worker process 'xxxx' serving application pool 'SBS Web Applications application pool' reported a listener channel failure. The data field contains the error number.

<EventData>
<Data Name="AppPoolID">SBS Web Applications application pool</Data>
<Data Name="ProcessID">xxxx</Data>
<Data Name="param3">0</Data>
<Data Name="ProtocolID">http</Data>
<Binary>C1000780</Binary>
</EventData>
</Event>

Cause

This can be caused because of the following reasons.

Cause 1 

You have enabled 32 Bit Application Mode for an Application Pool either for Existing website or for a custom website.

Cause 2

Exppw.dll is not present in C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OWA\Auth.

Cause 3

Exppw.dll is corrupted.

Resolution

Solution 1

Open elevated command prompt.
Change the directory to C:\Inetpub\AdminScripts.
Run the following command without quotes "cscript adsutil.vbs set w3svc/AppPools/Enable32bitAppOnWin64 0".

This will disable all 32 bit Application Pools.

If you have an application which needs 32 bit application pool you need to follow the blog:

http://blogs.technet.com/b/sbs/archive/2011/04/07/how-to-run-a-32bit-web-application-on-sbs-2008.aspx

Solution 2

If you have EXPPW.DLL in C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OWA\Auth, then follow the steps mentioned below.

a. Rename EXPPW.DLL to OLD_EXPPW.DLL
b. Download SP2 for Exchange 2010
C. Copy EXPPW.DLL from  "Setup\ServerRoles\ClientAccess\owa\auth" to "C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OWA\Auth"
e. Restart IIS


Note : You can also copy the EXPPW.DLL from a working machine with same Service Pack level and paste it in the location C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OWA\Auth

 

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2738059 - Last Review: August 2, 2012 - Revision: 2.0
Applies to
  • Windows Small Business Server 2011 Standard
Keywords: 
KB2738059

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