OL2000: Mail Item with File Name That Contains Uppercase DBCS Characters Cannot Be Opened from Local File System

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This article was previously published under Q273832

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SYMPTOMS

On a computer that is running Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Windows Me), if you save a mail item as a message (.msg) file with file name that contains uppercase double-byte character set (DBCS) characters and then try to use Outlook to open the file, you may not be able to open the file, and you may receive the following error message:

Can't open file: file_name. The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.

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CAUSE

This problem can occur if you double-click a message file to open it; Outlook starts with the /f file_name option. Outlook converts the file name in the command line to lowercase letters, which also includes the uppercase DBCS letters. Windows 95, Windows 98, and Windows Me distinguish lowercase DBCS letters from uppercase DBCS letters; therefore, after the file name is converted to lowercase letters, the file name is no longer valid for the file that is specified in the command line, and the error message in the "Symptoms" section of this article is displayed.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Japanese version of this fix should have the following file attributes or later:

   Date          Time   Size        File name           Description        Operating system
   ----------------------------------------------------------------------------------------
   21-Oct-2000   3:15   7,114,752   Outlook_admin.msp   for Admin patch    Windows
   21-Oct-2000   7:53   2,527,232   Outlook.msp         for Client patch   Windows

After the fix is installed, the following files have the listed attributes or later:

   Date          Time    Version      Size        File name      Operating system
   ---------------------------------------------------------------------------------------
   06-Oct-2000   09:06   1.0.3.27        41,472   Bjablr32.dll   Windows 9x and Windows NT
   28-Apr-2000   05:26   3.2.0.26        49,152   Bjlog32.dll    Windows 9x and Windows NT
   06-Oct-2000   09:06   1.0.3.27        93,184   Bjsrch32.dll   Windows 9x and Windows NT
   20-Jun-2000   05:01   5.5.2652.65    713,488   Cdo.dll        Windows 9x
   20-Jun-2000   04:17   5.5.2652.65    805,648   Cdo.dll        Windows NT
   06-Oct-2000   09:05   9.0.0.4506     122,931   Contab32.dll   Windows 9x and Windows NT
   15-Jun-2000   03:14   1.0.3.27       183,808   Emablt32.dll   Windows 9x and Windows NT
   06-Sep-2000   01:00   5.5.3142.0     154,112   Emsabp32.dll   Windows 9x and Windows NT
   29-Sep-2000   08:33   5.5.3144.0     594,192   Emsmdb32.dll   Windows 9x and Windows NT
   06-Sep-2000   01:00   5.5.3141.0     131,344   Emsui32.dll    Windows 9x and Windows NT
   02-Jun-2000   20:45   9.0.0.4201      86,067   Envelope.dll   Windows 9x and Windows NT
   29-Sep-2000   08:33   5.5.3143.0     540,944   Exsec32.dll    Windows 9x and Windows NT
   06-Apr-2000   05:02   9.0.0.4005     192,561   Mimedir.dll    Windows 9x and Windows NT
   06-Oct-2000   07:58   5.5.3145.0     792,576   Msmapi32.dll   Windows NT
   06-Oct-2000   07:53   5.5.3145.0     623,104   Msmapi32.dll   Windows 9x
   04-Aug-2000   06:09   5.5.3138.0     602,384   Mspst32.dll    Windows NT
   04-Aug-2000   06:16   5.5.3138.0     528,656   Mspst32.dll    Windows 9x
   01-Feb-2000   11:26   9.0.0.3731     196,661   Oladd.fae      Windows 9x and Windows NT
   01-Jun-2000   19:07   N/A            254,827   Olexchng.aw    Windows 9x and Windows NT
   12-Jun-2000   19:05   N/A             27,421   Olsec9.chm     Windows 9x and Windows NT
   01-Jun-2000   20:08   N/A            174,439   Olxchng9.chm   Windows 9x and Windows NT
   03-Jun-2000   04:06   5.5.3134.0     454,144   Omi9.dll       Windows 9x
   03-Jun-2000   04:07   5.5.3134.0     548,352   Omint.dll      Windows NT
   31-May-2000   06:18   N/A            112,128   Out2ksec.mst   Windows 9x and Windows NT
   06-Oct-2000   07:53   8.30.3145.0    782,608   Outex.dll      Windows 9x and Windows NT
   02-Jun-2000   18:00   N/A            891,656   Outlhlp.aw     Windows 9x and Windows NT
   19-Oct-2000   14:49   9.0.0.4618   5,324,850   Outllib.dll    Windows 9x and Windows NT
   19-Oct-2000   11:06   9.0.0.4618   1,695,794   Outllibr.dll   Windows 9x and Windows NT
   29-Sep-2000   08:33   9.0.4525.0     368,691   Pstprx32.dll   Windows 9x and Windows NT
   08-Jul_2000   04:41   9.0.0.4307      73,772   Rm.dll         Windows 9x and Windows NT
   02-Jun-2000   21:30   9.0.0.4201      65,586   Sendto9.dll    Windows 9x and Windows NT

NOTE: You must apply the Outlook Security Update before you apply this fix.

   Date          Size         File name            Description      
   ----------------------------------------------------------------
   21-Oct-2000   24,535,040   Out2kmst_admin.msp   for Admin patch
   N/A            2,838,528   Out2ksec.exe         for Client patch

For additional information about applying the Outlook Security Update, see the following Microsoft Web site:

http://office.microsoft.com/japan/downloads/2000/Out2ksec.aspx (http://office.microsoft.com/japan/downloads/2000/Out2ksec.aspx)

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