Article ID: 273835 - Last Review: October 9, 2003 - Revision: 3.1

OL2000: POP3 Messages Are Lost If Outlook Does Not Save the Messages to the Inbox

View products that this article applies to.
This article was previously published under Q273835
Expand all | Collapse all

SYMPTOMS

Outlook may not save Post Office Protocol version 3 (POP3) messages to the Inbox; those POP3 messages are lost.
Back to the top

CAUSE

This problem can occur if Minet32.dll, which is used to obtain the POP3 message from the server, ignores an error when Minet32.dll saves downloaded messages to the Inbox.
Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367  (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack
The Japanese version of this fix should have the following file attributes or later:
   Date          Time       Size     File name           Operating system
   ------------------------------------------------------------------------------------------------------------------------
   12-Oct-2000   09:12:50   61,440   Minet32_admin.msp   Microsoft Windows 9x, Microsoft Windows NT, Microsoft Windows 2000
   12-Oct-2000   09:09:41   32,768   Minet32.msp         Windows 9x, Windows NT, Windows 2000
After the fix is installed, the following files will have the listed attributes or later: 
   Date          Time       Version      Size     File name     Operating system
   -------------------------------------------------------------------------------------------------
   05-Oct-2000   10:59:56   9.0.4604.0   77,824   minet32.dll   Windows 9x, Windows NT, Windows 2000

Back to the top

WORKAROUND

To work around this problem, use the following steps to leave a copy of messages on the server:
  1. In Control Panel, double-click the Mail icon.
  2. Click Internet E-mail, and then click Properties.
  3. Click the Advanced tab.
  4. Under Delivery, click to select the Leave a copy of messages on the server check box.
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
Back to the top
APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Back to the top
Keywords: 
kboffice2000sp3fix kbbug kbfix KB273835
Back to the top
 

Get Help Now

Contact a support professional by E-mail, Online, or Phone

Article Translations