To automatically uninstall Microsoft Office 2013 or Office 365, click the Fix it button:

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Microsoft Fix it
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IMPORTANT: The File Download dialog box appears at the bottom of the Internet Explorer window. When you download the Fix it, click Save in the File Download dialog box. When the process is finished, click Open folder, find the file (the name should start with "O15CTRRemove"), and then double-click it to run the Fix it. If you click Open, you may have problems when you run the Fix it.

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File Download dialog box


If you want to know how to reinstall Office 2013 or Office 365, see How to reinstall Office 2013 or Office 365.

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If you can't uninstall Office 2013 or Office 365 by using the Fix it solution, try the following manual uninstall steps, or contact technical support for help.

Manual steps for uninstalling Office 2013 or Office 365

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Step 1: Determine the installation type of your version of Office

Before you follow the manual removal steps, you must know the installation type of the version of the Office that's installed. This is important because each installation type may require a different removal method.

To determine the installation type of your version of Office, follow these steps:
  1. Start an Office application, such as Microsoft Word.
  2. On the File menu, click Account.
  3. If Office 2013 was installed by using Click-to-Run, an Update Options item is displayed. For an MSI installation, the Update Options item is not displayed.
Tips
  • Click-to-Run is a new method that you can use to install and update Microsoft Office over the Internet. Click-to-Run operates in a manner that's similar to streaming video. By default, Office 365 products are installed by using Click-to-Run.
  • MSI is the traditional method for installing Office. Typically, Office is installed from a local installation resource.

Step 2: Manually uninstall Office 2013 or Office 365

For a Click-to-Run installation of Office 2013, such as for Office 365 Home
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Note To complete this method, you must be logged on to Windows through an administrator account. If this is your personal computer, you are probably already logged on through an administrator account. If the computer is part of a network, you might have to ask the system administrator for help. To verify that you are logged on through an administrator account, see the following Microsoft Knowledge Base article:
How to determine your user account type in Windows

Step 1: Remove the remaining Windows Installer packages

  1. Open the Office 15 installation folder. By default, the folder is located at C:\Program Files\Microsoft Office 15.
  2. Open the root folder, open the integration folder, and then delete all the C2RManifest*.xml files, such as c2rmanifest.officemui.msi.zip.en-us.
  3. Use one of the following methods to start a command prompt as an administrator.


    For Windows 7
    1. Click Start. Click All Programs, and then open the Accessories folder.
    2. Right-click Command Prompt, and then click Run as administrator.

    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type CMD. In the search results, press and hold Command Prompt for a second, and then click Run as administrator. If you are using a mouse, right-click Command Prompt, and then click Run as administrator.
  4. At the command prompt, type the following commands, and press Enter after each one:

    cd "C:\Program files\Microsoft Office 15\root\integration"

    integrator.exe /U
Step 2: Remove the Office 2013 scheduled tasks
  1. Start a command prompt as an administrator.
  2. At the command prompt, type the following commands, and press Enter after each one:
    schtasks.exe /delete /tn "\Microsoft\Office\Office 15 Subscription Heartbeat"
    schtasks.exe /delete /tn "\Microsoft\Office\Office Automatic Update"
    schtasks.exe /delete /tn "\Microsoft\Office\Office Subscription Maintenance"
Step 3: Use Task Manager to end the Click-to-Run tasks
  1. Use one of the following methods to open Task Manager.

    For Windows 7

    Right-click an empty area of the taskbar, and then click Start Task Manager.


    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type Task Manager. In the search results, click Task Manager.
  2. Click the Process tab, if the following processes are running, right-click each, and then click End Process. In Windows 8 or Windows 8.1, click End Task.
    • integratedoffice.exe
    • appvshnotify.exe
    • firstrun.exe
    • setup*.exe
Step 4: Delete the Office 2013 service
  1. Start a command prompt as an administrator.
  2. At the command prompt, type the following command, and then press Enter:

    sc delete OfficeSvc
Step 5: Delete the Office 2013 files

  1. Use one of the following methods to open the Run dialog box.


    For Windows 7
    1. Click Start. Click All Programs, and then open the Accessories folder.
    2. Click Run.

    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type Run. In the search results, click Run to open it.
    Note You can also press the Windows logo key+R to open the Run dialog box.
  2. In the Open box, type %ProgramFiles%, and then click OK.
  3. Delete the Microsoft Office 15 folder.
  4. Open the Run dialog box, type %ProgramData%\Microsoft, and then click OK.
  5. Delete the ClickToRun folder. If the folder does not exist, go on to the next step.
  6. Open the Run dialog box, type %ProgramData%\Microsoft\office, and then click OK.
  7. Delete the FFPackageLocker file.

Note If you cannot delete a folder or a file that's open or that's being used by another program, restart the computer, and then try again. If you still can't remove the folder, go to the next step.

Step 6: Delete the Office 2013 registry subkeys

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
  1. Open Registry Editor.

    For Windows 7
    1. Click Start. Click All Programs, and then open the Accessories folder.
    2. Click Run.
    3. Type regedit, and then click OK.
       
    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type regedit. In the search results pane, click regedit.exe to open it.
  2. Delete the following registry subkeys:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Office <Edition>15 - en-us

    Note
    The name of "Microsoft Office 15 <Edition>- en-us" subkey depends on the Office 2013 stock-keeping unit (SKU) and language version that you installed.
Step 7: Delete the Start menu shortcuts
  1. Open the Run dialog box.
  2. In the Run box, type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs and press Enter.
  3. Delete the Office 2013 folders.
Step 8: Uninstall the Microsoft Office Habanero local component and Habanero supplemental local component
  1. Start a command prompt as an administrator.
  2. At the command prompt, type one of the following commands, and then press Enter:
    • If you are running an x86 version of Office 2013 on an x64 operating system, run the following command: MsiExec.exe /X{50150000-008F-0000-1000-0000000FF1CE}
    • If you are running an x86 version of Office 2013 on an x86 operating system, run the following command: MsiExec.exe /X{50150000-007E-0000-0000-0000000FF1CE}
    • If you are running an x64 version of Office 2013 on an x64 operating system, run the following command: MsiExec.exe /X{50150000-008C-0000-1000-0000000FF1CE}
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For an MSI installation of Office 2013
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IMPORTANT - Information that you must know before you remove Office 2013:

To use the View or Tools menu, first press the ALT key to display the menu bar. You will need to view hidden files and folders. To do this, follow these steps:

  1. Open Windows Explorer.
  2. On the Tools menu, click Folder Options. Press the ALT key to display the menu bar.
  3. Click the View tab.
  4. In the Advanced settings pane, under Hidden files and folders, click Show hidden files and folders.
  5. Clear the Hide extensions for known file types check box.
  6. Click OK, and then close the windows.

Step 1: Remove any remaining Windows Installer packages for the Office 2013 system

  1. Use one of the following methods to open the Run dialog box.

    For Windows 7
    1. Click Start. Click All Programs, and then open the Accessories folder.
    2. Click Run.
    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type Run. In the search results, click Run to open it.
  2. Type installer, and then click OK.

    Note This opens the %windir%\Installer folder.
  3. On the View menu, click Choose Details.
  4. Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK.

    Note It may take several minutes for the subjects to appear next to each .msi file.
  5. On the View menu, point to Sort By, and then click Subject.
  6. If a User Account Control dialog box appears, click Allow to continue.
  7. Locate each .msi file where the subject is "Microsoft Office <product name> 2013," right-click the .msi file, and then click Uninstall.

    Note The <product name> placeholder represents the name of the Office 2013 product.

Step 2: Stop the Office Source Engine service

  1. Open the Run dialog box.
  2. Type services.msc, and then click OK.
  3. In the Services window, determine whether the Office Source Engine service is running. (If it is, "Started" will appear in the Status column.) If this service is running, right-click Office Source Engine, and then click Stop.
  4. Close the Services window.

Step 3: Delete any remaining Office 2013 installation folders

  1. Open the Run dialog box.
  2. Type %CommonProgramFiles%\Microsoft Shared, and then click OK.

    Note On a computer that's running a 64-bit version of Windows, type %CommonProgramFiles(x86)%\Microsoft Shared, and then click OK.
  3. If the following folders are present, delete them:
    • Office15
    • Source Engine
  4. Open the Run dialog box.
  5. Type %ProgramFiles%\Microsoft Office, and then click OK.

    Note On a computer that's running a 64-bit version of Windows, type %ProgramFiles(x86)%\Microsoft Office, and then click OK.
  6. Delete the Office15 folder.
  7. On the root folder of each hard disk, locate and then open the MSOCache folder. If you don't see this folder, follow these steps:
    1. Open Windows Explorer, and then on the Tools menu, click Folder Options.
    2. Click the View tab.
    3. In the Advanced settings pane, under Hidden files and folders, click Show hidden files and folders.
    4. Clear the Hide protected operating system files check box, and then click OK.
      • Open the All Users folder in the MSOCache folder, and then delete every folder that contains 0FF1CE}- text in the folder name.

        Note This text contains a 0 (zero) and a 1 for the letters "O" and "I."

        Example {90150000-001B-0409-0000-0000000FF1CE}-C

Step 4: Delete any remaining Office 2013 installation files

  1. Open the Run dialog box.
  2. Type %appdata%\microsoft\templates, and then click OK.
  3. Delete the following files:
    • Normal.dotm
    • Welcome to Word.dotx

  4. Open the Run dialog box.
  5. Type %appdata%\microsoft\document building blocks, and then click OK.
  6. Open the subfolder under the Document Building Blocks folder.

    Note The subfolder title will be a four-digit number that represents the language of the Microsoft Office suite.
  7. Delete the building blocks.dotx file.
  8. Exit all programs before you follow the rest of the steps.

Step 5: Delete the registry subkeys for the Office 2013 system

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Locate and then delete the Office 2013 registry subkeys if they are present. To do this, follow these steps:

  1. Open the Run dialog box.
  2. Type regedit, and then click OK.
  3. Click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
  4. On the File menu, click Export, type DeletedKey01, and then click Save.
  5. On the Edit menu, click Delete, and then click Yes to confirm.
  6. Repeat these steps (1 through 7) for each registry subkey in the following list. Change the name of the exported key by one for each subkey.

    Example: Type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.

    Note In the following registry keys, the asterisk character (*) represents one or more characters in the subkey name.

32-bit versions of Windows

  • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office15*

64-bit versions of Windows

  • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office15*

Also delete the following registry subkeys:
  1. Locate one of the following subkeys, depending on the version of Windows that you're running:
    • 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    • 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
  2. On the File menu, click Export, type UninstallKey01, and then click Save.
  3. Under the Uninstall subkey that you located in step 1, click each subkey, and then determine whether the subkey has the following value assigned to it:
    • Name: UninstallString
    • Data: file_name path\Office Setup Controller\Setup.exe path

    Note In this example, file_name is a placeholder for the name of an installation program, and path is a placeholder for the file path.

  4. If the subkey contains the name and the data that are described in step 3, click Delete on the Edit menu. Otherwise, go to step 5.
  5. Repeat steps 3 and 4 until you locate and then delete every subkey that matches the name and the data that are described in step 3.
  6. Close Registry Editor.
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Get Live Help


For more information

How to reinstall Office 2013 or Office 365 after uninstalling

Sign in to your account page, and then click the Install button to reinstall Office on the same PC. If you purchased Office with a DVD, use the DVD and product key that came in the product packaging to reinstall it.

About this article

Article ID: 2739501
Last review: April 21, 2014
Applies to: Microsoft Office 365 Home, Microsoft Office 365 ProPlus, Microsoft Office Home and Business 2013, Microsoft Office Home and Student 2013, Microsoft Office Personal 2013, Microsoft Office Professional 2013, Microsoft Office Professional Plus 2013, Microsoft Office Standard 2013
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