To automatically uninstall Microsoft Office 2013 or Office 365, click the Fix it button:

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Fix this problem
Microsoft Fix it
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Important After you click the button, the File Download dialog box appears at the bottom of the Internet Explorer window. To download the Fix it, click Save. If you click Open, you may have problems when you run the Fix it. When the process is complete, click Open folder, locate the file (the file name should start as "O15CTRRemove"), and then double-click the file to run the Fix it.

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File Download dialog box


If you want to know how to reinstall Office 2013 or Office 365, see How to reinstall Office 2013 or Office 365.

Did this resolve your problem?

If you can't uninstall Office 2013 or Office 365 by using the Fix it solution, try the following steps to manually uninstall the program. Or, contact Microsoft Support for help.

Manual steps to uninstall Office 2013 or Office 365

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Step 1: Determine the Office installation type

Before you follow these steps, you must know the installation type of your Office installation. This is important because each installation type may require a different removal method.

To determine the office installation type, follow these steps:
  1. Start an Office application, such as Microsoft Word.
  2. On the File menu, click Account.
  3. If Office 2013 was installed by using Click-to-Run, an Update Options appears. For an MSI installation, the Update Options item does not appear.
Tips
  • Click-to-Run is a new method that you can use to install and update Microsoft Office over the Internet. Click-to-Run operates in a manner that's similar to streaming video. By default, Office 365 products are installed by using Click-to-Run.
  • MSI is the traditional method that's used to install Office. Typically, Office is installed from a local installation resource.

Step 2: Manually uninstall Office 2013 or Office 365

For a Click-to-Run installation of Office 2013, such as for Office 365 Home
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Note To complete this method, you must be logged on to Windows through an administrator account. If this is your personal computer, you're probably already logged on through an administrator account. If the computer is part of a network, you might have to ask the system administrator for help. To verify that you're logged on through an administrator account, see the following Microsoft Knowledge Base article:
How to determine your user account type in Windows

Step 1: Remove the remaining Windows Installer packages
  1. Open the Office 15 installation folder. By default, the folder is located at C:\Program Files\Microsoft Office 15.
  2. Open the root folder, open the integration folder, and then delete all C2RManifest*.xml files, such as c2rmanifest.officemui.msi.zip.en-us.
  3. Use one of the following methods to open a Command Prompt window as an administrator.


    For Windows 7
    1. Click Start, click All Programs, and then open the Accessories folder.
    2. Right-click Command Prompt, and then click Run as administrator.
    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you use a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type CMD. In the search results, press and hold Command Prompt for one second, and then click Run as administrator. If you use a mouse, right-click Command Prompt, and then click Run as administrator.
  4. At the command prompt, type the following commands and press Enter after each one:

    cd "C:\Program files\Microsoft Office 15\root\integration"
    integrator.exe /U
Step 2: Remove the Office 2013 scheduled tasks
  1. Open a Command Prompt window as an administrator. 
  2. At the command prompt, type the following commands and press Enter after each one:

    schtasks.exe /delete /tn "\Microsoft\Office\Office 15 Subscription Heartbeat"
    schtasks.exe /delete /tn "\Microsoft\Office\Office Automatic Update"
    schtasks.exe /delete /tn "\Microsoft\Office\Office Subscription Maintenance"
Step 3: Use Task Manager to end the Click-to-Run tasks
  1. Use one of the following methods to open Task Manager.

    For Windows 7

    Right-click an empty area of the taskbar, and then click Start Task Manager.

    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you use a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type Task Manager. In the search results, click Task Manager.
  2. Click the Process tab.
  3. If the following processes are running, right-click each one, and then click End Process in Windows 7 or End Task in Windows 8 or Windows 8.1 after you select each process.
    • integratedoffice.exe
    • appvshnotify.exe
    • firstrun.exe
    • setup*.exe
Step 4: Delete the Office 2013 service
  1. Open a Command Prompt window as an administrator.
  2. At the command prompt, type the following command, and then press Enter:

    sc delete OfficeSvc
Step 5: Delete the Office 2013 files
  1. Use one of the following methods to open the Run dialog box.


    For Windows 7
    1. Click Start, type Run in the Start Search box, and then click Run in the search results.
    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you use a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type Run, and then click Run in the search results.
    Note You can also press the Windows logo key+R to open the Run dialog box.
  2. In the Open box, type %ProgramFiles%, and then click OK.
  3. Delete the "Microsoft Office 15" folder.
  4. Open the Run dialog box, type %ProgramData%\Microsoft, and then click OK.
  5. Delete the ClickToRun folder. If the folder does not exist, go on to the next step.
  6. Open the Run dialog box, type %ProgramData%\Microsoft\office, and then click OK.
  7. Delete the FFPackageLocker folder.

Note If you cannot delete a folder or a file that's open or that's being used by another program, restart the computer, and then try again. If you still can't remove the folder, go to the next step.

Step 6: Delete the Office 2013 registry subkeys

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
  1. Open Registry Editor.

    For Windows 7
    1. Click Start, type Run in the Start Search box, and then click Run in the search results.
    2. Type regedit, and then click OK.
    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you use a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type regedit, and then click regedit.exe in the search results pane.
  2. Delete the following registry subkeys:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Office <Edition>15 - en-us
    Note In the subkey in the third bullet item, "Microsoft Office 15 <Edition>- en-us" represents the actual program name. This name depends on the Office 2013 edition and language version that you installed.
Step 7: Delete the Start menu shortcuts
  1. Open the Run dialog box.
  2. Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter.
  3. Delete the Office 2013 folders.
Step 8: Uninstall the Microsoft Office Habanero local component and Habanero supplemental local component
  1. Open a Command Prompt window as an administrator.
  2. At the command prompt, type one of the following commands, as appropriate to your operating system, and then press Enter:
    • If you're running an x86 version of Office 2013 on an x64 operating system, run the following command:
      MsiExec.exe /X{50150000-008F-0000-1000-0000000FF1CE}
    • If you're running an x86 version of Office 2013 on an x86 operating system, run the following command:
      MsiExec.exe /X{50150000-007E-0000-0000-0000000FF1CE}
    • If you're running an x64 version of Office 2013 on an x64 operating system, run the following command:
      MsiExec.exe /X{50150000-008C-0000-1000-0000000FF1CE}
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For an MSI installation of Office 2013
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Important To uninstall Office 2013, you must be able to view hidden files and folders. To do this, follow these steps before you start this procedure:
  1. Start Windows Explorer.
  2. Press Alt to display the menu bar.
  3. On the Tools menu, click Folder Options.
  4. Click the View tab.
  5. In the Advanced settings pane, click Show hidden files and folders under Hidden files and folders.
  6. Clear the Hide extensions for known file types check box.
  7. Click OK, and then exit windows Explorer.
Step 1: Remove any remaining Windows Installer packages for the Office 2013 system
  1. Use one of the following methods to open the Run dialog box.

    For Windows 7
    1. Click Start, type Run in the Start Search box, and then click Run in the search results.
    For Windows 8 or Windows 8.1
    1. Swipe in from the right edge of the screen, and then tap Search. If you use a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.
    2. In the Search box, type Run, and then click Run in the search results.
  2. Type installer, and then click OK.

    Note This opens the %windir%\Installer folder.
  3. Press Alt to display the menu bar.
  4. For Windows 7
    1. On the View menu, click Choose details.
    For Windows 8 or Windows 8.1
    1. On the View ribbon, click Details in the Layout group.
  5. Select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK.

    Note It may take several minutes for the subjects to appear next to each .msi file.
  6. On the View menu, point to Sort By, and then click Subject.
  7. If a User Account Control dialog box appears, click Allow to continue.
  8. Locate each .msi file that has "Microsoft Office <product name> 2013" as the subject, right-click the .msi file, and then click Uninstall.

    Note In this step, <product name> represents the actual name of the Office 2013 product.
Step 2: Stop the Office Source Engine service
  1. Open the Run dialog box.
  2. Type services.msc, and then click OK.
  3. In the Services window, determine whether the Office Source Engine service is running. (If the service is running, "Started" appears in the Status column.) If this service is running, right-click Office Source Engine, and then click Stop.
  4. Close the Services window.
Step 3: Delete any remaining Office 2013 installation folders
  1. Open the Run dialog box.
  2. Type %CommonProgramFiles%\Microsoft Shared, and then click OK.

    Note On a computer that's running a 64-bit version of Windows, type %CommonProgramFiles(x86)%\Microsoft Shared, and then click OK.
  3. If the following folders are present, delete them:
    • Office15
    • Source Engine
  4. Open the Run dialog box.
  5. Type %ProgramFiles%\Microsoft Office, and then click OK.

    Note On a computer that's running a 64-bit version of Windows, type %ProgramFiles(x86)%\Microsoft Office, and then click OK.
  6. Delete the Office15 folder.
  7. On the root folder of each hard disk drive, locate and then open the MSOCache folder. If you don't see this folder, follow these steps:
    1. Start Windows Explorer, and then click Folder Options on the Tools menu.
    2. Click the View tab.
    3. In the Advanced settings section, click Show hidden files and folders under Hidden files and folders.
    4. Clear the Hide protected operating system files check box, and then click OK.
    5. Open the All Users folder in the MSOCache folder, and then delete every folder that contains "0FF1CE}- in the folder name.

      Note This text contains "0" (zero) and "1" characters for the letters "O" and "I." For example, delete the folder that is named as follows:

      {90150000-001B-0409-0000-0000000FF1CE}-C
Step 4: Delete any remaining Office 2013 installation files
  1. Open the Run dialog box.
  2. Type %appdata%\microsoft\templates, and then click OK.
  3. Delete the following files:
    • Normal.dotm
    • Welcome to Word.dotx
  4. Open the Run dialog box.
  5. Type %appdata%\microsoft\document building blocks, and then click OK.
  6. Open the subfolder under the "Document Building Blocks" folder.

    Note The subfolder title will be a four-digit number that represents the language of the Microsoft Office suite.
  7. Delete the "Building blocks.dotx" file.
  8. Exit all programs before you follow the rest of the steps.
Step 5: Delete the registry subkeys for the Office 2013 system

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Locate and then delete the Office 2013 registry subkeys if they are present. To do this, follow these steps:
  1. Open the Run dialog box.
  2. Type regedit, and then click OK.
  3. Click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
  4. On the File menu, click Export, type DeletedKey01, and then click Save.
  5. On the Edit menu, click Delete, and then click Yes to confirm.
  6. Repeat steps 1 through 7 for each registry subkey in the following lists. Increment the name of the exported key by one for each subkey.

    For example: Type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.

    Note In the following registry keys, the asterisk character (*) represents one or more characters in the subkey name.
32-bit versions of Windows
  • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office15*
64-bit versions of Windows
  • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office15*
Also delete the following registry subkeys:
  1. Locate one of the following subkeys, depending on the version of Windows that you're running:
    • 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    • 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
  2. On the File menu, click Export, type UninstallKey01, and then click Save.
  3. Under the Uninstall subkey that you located in step 1, click each subkey, and then determine whether the subkey has the following value assigned to it:
    • Name: UninstallString
    • Data: file_name path\Office Setup Controller\Setup.exe path
    Note In this example, file_name represents the actual name of an installation program, and path represents the actual file path.
  4. If the subkey contains the name and the data that are described in step 3, click Delete on the Edit menu. Otherwise, go to step 5.
  5. Repeat steps 3 and 4 until you locate and delete every subkey that matches the name and data that are described in step 3.
  6. Close Registry Editor.
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For more information

How to reinstall Office 2013 or Office 365

Sign in to your account page, and then click the Install button to reinstall Office on the same computer. If you purchased Office on a DVD, use the DVD and product key that came in the product packaging to reinstall the software.

About this article

Article ID: 2739501
Last review: August 29, 2014
Applies to: Microsoft Office 365 Home, Microsoft Office 365 ProPlus, Microsoft Office Home and Business 2013, Microsoft Office Home and Student 2013, Microsoft Office Personal 2013, Microsoft Office Professional 2013, Microsoft Office Professional Plus 2013, Microsoft Office Standard 2013
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