Computer Hangs During Startup with a PC Card Modem on a Japanese Model Toshiba Portege34x0

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This article was previously published under Q274015

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SYMPTOMS

When you restart your Japanese model of the Toshiba Protege 3410 laptop computer or insert a PC Card (R2) modem, your computer may stop responding (hang).

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This issue is specific to Toshiba computers because their PCI internal modem requires legacy resources when the computer starts. At startup, Windows 2000 scans the PCI bus by a certain order. When Windows 2000 detects a PC Card modem before a PCI internal modem, Windows 2000 assigns legacy modem resources to the PC Card modem even if the resources are reserved by the Basic Input/Output System (BIOS). After this occurs, Windows 2000 cannot assign reserved resources to the PCI internal modem, and the computer may stops responding.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time     Version          Size     File name
   --------------------------------------------------------
   9/19/2000   6:57 pm  5.0.2195.2310    58,864   Pci.sys

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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