Article ID: 274017 - View products that this article applies to.
This article was previously published under Q274017
When you switch between identities, Outlook Express may stop responding (hang). During subsequent attempts to restart Outlook Express, Outlook Express hangs, resulting in a busy cursor (an hourglass).
This issue can occur because when you switch identities, Outlook Express creates a DWORD registry value under the Identities subkey in the registry. This DWORD value has a title of Changing and a value of 0.
When Outlook Express hangs when an identity is changed, this DWORD value is not removed. As a result, Outlook Express does not start properly, and is caught in the transition between identities.
To resolve this issue, use Registry Editor to remove the Changing DWORD value from the Identities subkey.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To delete the Changing DWORD value:
Article ID: 274017 - Last Review: May 7, 2007 - Revision: 2.3