Article ID: 2740390 - View products that this article applies to.
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Symptoms

On a Windows Server 2008 R2-based Hyper-V server, you experience one of the following issues.

Issue 1

Assume that you have a virtual machine that is running on a Windows Server 2008 R2-based Hyper-V server. In this situation, the current calibration code in the time stamp counter (TSC) scaling factor of the hypervisor has insufficient precision in the virtual machine.

Issue 2

Assume that you have a virtual machine that is running on a Windows Server 2008 R2-based Hyper-V server. Under certain circumstances, the hypervisor does not deliver one or more timer ticks to the virtual machine.

Cause

Cause of Issue 1

This issues occurs because a TSC cycle source is translated to a reference time that is inaccurate. The time difference between the virtual machine and the server depends on the processor speed. This behavior is insufficient for an accurate translation from a TSC cycle source to a reference time.

Note Usually, the clock speed of the processor is equal to 10 megahertz (MHz). The time difference is less than 10 milliseconds on most processors.

Cause of Issue 2

This issue occurs because the hypervisor does not use a sufficient level of precision for describing the duration of periodic timer ticks.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). Additionally, you must have the Hyper-V role installed on the computer.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.22xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hvax64.exe6.1.7600.21318634,36804-Sep-201216:48x64
Hvboot.sys6.1.7600.21318117,61604-Sep-201219:35x64
Hvix64.exe6.1.7600.21318664,06404-Sep-201216:48x64
Hvax64.exe6.1.7601.22106606,72004-Sep-201217:13x64
Hvboot.sys6.1.7601.22106118,12804-Sep-201220:41x64
Hvix64.exe6.1.7601.22106635,39204-Sep-201217:13x64
Vmwp.exe6.1.7600.213183,593,21604-Sep-201217:16x64
Vmwp.exe6.1.7601.221063,682,81604-Sep-201217:47x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the reference TSC page, go to the following Microsoft website:
General information about the reference TSC page
For more information about the timer services that are provided by hypervisor, go to the following Microsoft website:
General information about the timer services that are provide by hypervisor
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_b7536768ba2774ef65f8278362291320_31bf3856ad364e35_6.1.7600.21318_none_3a6c59bc4fdb3e9a.manifest
File versionNot applicable
File size703
Date (UTC)05-Sep-2012
Time (UTC)15:56
PlatformNot applicable
File nameAmd64_c59388168bde211d8e353a888fe06a5f_31bf3856ad364e35_6.1.7601.22106_none_a88a9424582f0fc3.manifest
File versionNot applicable
File size703
Date (UTC)05-Sep-2012
Time (UTC)15:56
PlatformNot applicable
File nameAmd64_cb2fd60cc833a8426ebc596b9147e8b6_31bf3856ad364e35_6.1.7601.22106_none_add8ba46b2123717.manifest
File versionNot applicable
File size710
Date (UTC)05-Sep-2012
Time (UTC)15:56
PlatformNot applicable
File nameAmd64_e9b83cd2f8a5e5764a9de5f2e33d3d95_31bf3856ad364e35_6.1.7600.21318_none_968e62ce74ff16eb.manifest
File versionNot applicable
File size710
Date (UTC)05-Sep-2012
Time (UTC)15:56
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-drivers-hypervisor_31bf3856ad364e35_6.1.7600.21318_none_8d1e797798189310.manifest
File versionNot applicable
File size4,163
Date (UTC)04-Sep-2012
Time (UTC)20:02
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-drivers-hypervisor_31bf3856ad364e35_6.1.7601.22106_none_8f0da5d59538b05d.manifest
File versionNot applicable
File size4,163
Date (UTC)05-Sep-2012
Time (UTC)15:04
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-vstack-vmwp_31bf3856ad364e35_6.1.7600.21318_none_920db45c925bf3ca.manifest
File versionNot applicable
File size256,418
Date (UTC)04-Sep-2012
Time (UTC)20:03
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-vstack-vmwp_31bf3856ad364e35_6.1.7601.22106_none_93fce0ba8f7c1117.manifest
File versionNot applicable
File size276,830
Date (UTC)05-Sep-2012
Time (UTC)15:04
PlatformNot applicable

Properties

Article ID: 2740390 - Last Review: May 24, 2013 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Standard
Keywords: 
kbqfe kbautohotfix kbhotfixserver kbsurveynew kbexpertiseadvanced kbfix KB2740390

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