Article ID: 2742185 - View products that this article applies to.
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Symptoms

When you try to search for email messages in Microsoft Outlook 2013 on a computer that is running Windows 7 or Windows Server 2008 R2, Outlook crashes.

Cause

This issue is caused by an access violation that occurs in the Propsys.dll file.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Propsys.dll7.0.7601.17925988,16010-Aug-201204:28x86
Propsys.dll7.0.7601.22083988,16010-Aug-201204:30x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Propsys.dll7.0.7601.179251,212,92810-Aug-201204:24x64
Propsys.dll7.0.7601.220831,212,92810-Aug-201204:37x64
Propsys.dll7.0.7601.17925988,16010-Aug-201204:28x86
Propsys.dll7.0.7601.22083988,16010-Aug-201204:30x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Propsys.dll7.0.7601.179251,879,04009-Aug-201218:00IA-64
Propsys.dll7.0.7601.220831,879,04009-Aug-201218:05IA-64
Propsys.dll7.0.7601.17925988,16010-Aug-201204:28x86
Propsys.dll7.0.7601.22083988,16010-Aug-201204:30x86

Workaround

To work around this issue, delete all the files under the following paths, and then restart the computer:
C:\ProgramData\Microsoft\Windows\Caches
C:\Users\user name\AppData\Local\Microsoft\Windows\Caches

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_7f158a0b2b3a2de1472d41e998d1b906_31bf3856ad364e35_7.0.7601.22083_none_ef072c09fa00165a.manifest
File versionNot applicable
File size695
Date (UTC)22-Aug-2012
Time (UTC)19:15
PlatformNot applicable
File nameX86_9c5013fb7be20670b5645c8e52f024c4_31bf3856ad364e35_7.0.7601.17925_none_bf601124888c0f26.manifest
File versionNot applicable
File size695
Date (UTC)22-Aug-2012
Time (UTC)19:15
PlatformNot applicable
File nameX86_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.17925_none_2d9cb79f78d34b03.manifest
File versionNot applicable
File size91,975
Date (UTC)10-Aug-2012
Time (UTC)05:03
PlatformNot applicable
File nameX86_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.22083_none_2de34a8a922395e0.manifest
File versionNot applicable
File size91,975
Date (UTC)10-Aug-2012
Time (UTC)05:03
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_3c0d151b61aaeaa422793bbef8170bca_31bf3856ad364e35_7.0.7601.22083_none_bfb132cc121bb988.manifest
File versionNot applicable
File size1,038
Date (UTC)22-Aug-2012
Time (UTC)19:16
PlatformNot applicable
File nameAmd64_773cf1f14ed5b5651a9318a9e298ee5f_31bf3856ad364e35_7.0.7601.17925_none_c2f46dc67f0fda5e.manifest
File versionNot applicable
File size699
Date (UTC)22-Aug-2012
Time (UTC)19:16
PlatformNot applicable
File nameAmd64_7e9e8f241bd1f6e10675682eed6a0686_31bf3856ad364e35_7.0.7601.22083_none_592bf671c808f5fa.manifest
File versionNot applicable
File size699
Date (UTC)22-Aug-2012
Time (UTC)19:16
PlatformNot applicable
File nameAmd64_ed2987cca9a93629f046f37ef67f8519_31bf3856ad364e35_7.0.7601.17925_none_fd0df112a00f9c16.manifest
File versionNot applicable
File size1,038
Date (UTC)22-Aug-2012
Time (UTC)19:16
PlatformNot applicable
File nameAmd64_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.17925_none_89bb53233130bc39.manifest
File versionNot applicable
File size91,979
Date (UTC)10-Aug-2012
Time (UTC)05:55
PlatformNot applicable
File nameAmd64_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.22083_none_8a01e60e4a810716.manifest
File versionNot applicable
File size91,979
Date (UTC)10-Aug-2012
Time (UTC)06:00
PlatformNot applicable
File nameX86_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.17925_none_2d9cb79f78d34b03.manifest
File versionNot applicable
File size91,975
Date (UTC)10-Aug-2012
Time (UTC)05:03
PlatformNot applicable
File nameX86_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.22083_none_2de34a8a922395e0.manifest
File versionNot applicable
File size91,975
Date (UTC)10-Aug-2012
Time (UTC)05:03
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_a392483d51ef0828b4b56a93b952546f_31bf3856ad364e35_7.0.7601.17925_none_0ffaaf7e7f2cc1ba.manifest
File versionNot applicable
File size1,036
Date (UTC)22-Aug-2012
Time (UTC)19:15
PlatformNot applicable
File nameIa64_db2130ef2c84553685a395a3e11d88d9_31bf3856ad364e35_7.0.7601.22083_none_2de6ad2e8275a4f5.manifest
File versionNot applicable
File size1,036
Date (UTC)22-Aug-2012
Time (UTC)19:15
PlatformNot applicable
File nameIa64_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.17925_none_2d9e5b9578d153ff.manifest
File versionNot applicable
File size91,977
Date (UTC)10-Aug-2012
Time (UTC)05:53
PlatformNot applicable
File nameIa64_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.22083_none_2de4ee8092219edc.manifest
File versionNot applicable
File size91,977
Date (UTC)10-Aug-2012
Time (UTC)05:57
PlatformNot applicable
File nameX86_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.17925_none_2d9cb79f78d34b03.manifest
File versionNot applicable
File size91,975
Date (UTC)10-Aug-2012
Time (UTC)05:03
PlatformNot applicable
File nameX86_microsoft-windows-propsys_31bf3856ad364e35_7.0.7601.22083_none_2de34a8a922395e0.manifest
File versionNot applicable
File size91,975
Date (UTC)10-Aug-2012
Time (UTC)05:03
PlatformNot applicable

Properties

Article ID: 2742185 - Last Review: February 5, 2013 - Revision: 4.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced kbautohotfix KB2742185

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